Unable to send messages to coolmail accounts....

Hello.

I have an CoolHotmail acccount. I am unable to send messages from other accounts to this ID.

I am also not recieving e-mail from this account.

 

Please help.

Thanking you in anticipation

 

 
Question Info

Last updated May 26, 2018 Views 137 Applies to:
Hi Gupta Varun,

For us to further investigate why this happened on your account, we would like to ask the affected email account in a private message I created.

Note: Please sign in to Microsoft Community to view the private message area.

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Sorry, for the late reply. This is my affected account,

(removed PII)

Varun
Playing with Windows 10 CU

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Hi Gupta Varun,

 

As to what I've understood to your issue, you were unable to send an email using another email accounts to your @coolmail.co.in account. Did you receive any bounce message when trying to send an email to your affected email address? Please provide us the error message you've recieved.

 

You've also mentioned that you are not recieving email from the affected account. Does this issue occur to all senders? Or only to a specific sender? I would suggest that you also check your Blocked senders list for it is possible that the setting is causing incoming email not to be delivered to your account.

 

You can also visit the link below for more information:

I am not receiving Email sent by friends/family

 

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I havn't recieved any mail on my affected account.

This is not first time, I am facing this issue, months back, my this domain "@coolmail.co.in" was inactive for a year and I was also facing issue such as "You have no inbox ... yet" and this issue months back.

When I send a mail from Gmail or Hotmail, there delivary failure message, this is one with GMail

Delivery to the following recipient failed permanently:

(Removed email address for security reasons)

Technical details of permanent failure:
DNS Error: Domain name not found

----- Original message -----

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=20120113;
h=mime-version:in-reply-to:

Varun
Playing with Windows 10 CU

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Hi,

 

Thank you for the information you have provided.

 

We would specifically need the following information from the delivery notification failure you received:

 

• Final-Recipient
• Action
• Status
• Diagnostic-Code

 

You need to view the full message header of the email to get this. Right-click on the unopened message from the message list then choose “View message source” option.

 

Kindly post the information in the private message area that I've created for investigation. Click on You have a private reply to this message link just above your post to view the message. Note that you need to be signed in to Microsoft Community forum to view the link and the private message area.

 

To better settle your concern, we need you to reply back to this post if you already provided the information on the private message area. Surely, this will help facilitate our actions regarding your issue.

 

Once the information has been provided, we will let an expert investigate with this issue and we'll keep you posted for updates.

 

In the meantime, you can read this article for information on how to interpret the delivery failure message that you received:

 

How do I interpret the delivery failure message that I have received?

 

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Hello Gupta Varun,

 

I've acknowledged the additional information you've provided. I'll be forwarding your concern to our Higher Support analysts for deeper investigation. For now, kindly check this link regarding the error message you've encountered.

 

Also, I want to confirm if the same thing happen when you access you're account via Hotmail/Outlook.com web browser.

 

Regards,

Thank you,
Ken – Senior Support Specialist
Outlook.com Support Escalations Team

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I am able to see my mailbox, but not receiving any mail. When I send my email from other account through Hotmail/outlook.com via browser, it gives the message I posted earlier.

 

Thanks for help

 

Varun

Varun
Playing with Windows 10 CU

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Hi,

 

I have replied to you on the private message. Please log in to this page to view it.

 

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Hi,

 

I have replied to you privately, kindly attend to it.

 

Regards,

Sergs P.

 

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Hi Gupta Varun,

 

I've replied to the private message. Please sign in to this website to see the private message tab.

 

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