As to what I've understood to your issue, you were unable to send an email using another email accounts to your @coolmail.co.in account. Did you receive any bounce message when trying to send an email to your affected email address? Please provide us the
error message you've recieved.
You've also mentioned that you are not recieving email from the affected account. Does this issue occur to all senders? Or only
to a specific sender? I would suggest that you also check your Blocked senders list for it is possible that the
setting is causing incoming email not to be delivered to your account.
You can also visit the link below for more information:
I havn't recieved any mail on my affected account.
This is not first time, I am facing this issue, months back, my this domain "@coolmail.co.in" was inactive for a year and I was also facing issue such as "You have no inbox ... yet" and this issue months back.
When I send a mail from Gmail or Hotmail, there delivary failure message, this is one with GMail
Delivery to the following recipient failed permanently:
(Removed email address for security reasons)
Technical details of permanent failure:
DNS Error: Domain name not found
We would specifically need the following information from the delivery notification failure you received:
You need to view the full message header of the email to get this. Right-click on the unopened message from the message list then choose “View message source” option.
Kindly post the information in the private message area that I've created for investigation. Click on
You have a private reply to this message link just above your post to view the message. Note that you need to be signed in to
Microsoft Community forum to view the link and the private message area.
To better settle your concern, we need you to reply back to this post if you already provided the information on the private message area. Surely, this will help facilitate our actions regarding your issue.
Once the information has been provided, we will let an expert investigate with this issue and we'll keep you posted for updates.
In the meantime, you can read this article for information on how to interpret the delivery failure message that you received:
I've acknowledged the additional information you've provided. I'll be forwarding your concern to our Higher Support analysts for deeper investigation. For now, kindly check this
link regarding the error message you've encountered.
Also, I want to confirm if the same thing happen when you access you're account via Hotmail/Outlook.com web browser.
Thank you, Ken – Senior Support Specialist Outlook.com Support Escalations Team