Sendgrid says emails Delivered but customers with hotmail/outlook/live addresses are not receiving

https://answers.microsoft.com/en-us/outlook_com/forum/oemail-osend/sendgrid-says-emails-delivered-but-customers-with/a6c3ef90-90f2-4f56-b3c6-14c521394591

looks like I'm not the only one reporting problem with receiving emails from SendGrid

1. emails are sent through SendGrid

2. emails are accepted by Microsoft server

3. emails are not delivered to person's Inbox or Spam or any other folder (at least not to a folder present on UI)

3. as emails are accepted as OK by MS, SendGrid's support are telling "it's out of our scope"

4. multiple attempts to reach MS support resulted with "this is wrong support team to resolve your issue"

as a note: same email are delivered to other services without any problem (Gmail etc)

so the question is: will MS identify and resolve the non-delivery problem for emails received from SendGrid?

or maybe I can be pointed to a support team which CAN solve it?

Regards,

Kirill

thanks to the Outlook.com's support the solution is:

"The reason why the emails are not going through to Outlook.com is that the domain is not yet added to our domain list. In order to fix the issue, please contact your Email Service Provider and provide this link: https://support.microsoft.com/

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Likely you (SendGrid) have been blacklisted for spamming.

You can try filling out this form, submit, and wait for a response to get off their blacklist.

https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=edfsmsbl3
If you get an error during submittal it is because you've put in too much info in one of the text fields. Correct before submitting again.

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Last updated April 7, 2021 Views 3,834 Applies to: