senderscore reputation

reputation is now 82, up from 72 yesterday. however, it's taking a month for that reputation to improve.

furthermore, it never worked before with a rep or 82, which seems odd because 82 is in the 'green'. probably before i receive a response, the rep will be up to 90. still probably won't work by then.

a related side-note. i contacted senderscore last week. it said i should receive a reply within 1 business day. it sent that same mail every day for 4 days, each time saying '1 business day'... when i tried to add more information to the ticket, the system emailed me saying that the representative is away on holiday until monday the 15th... seriously? 2 weeks to contact senderscore? how is someone supposed to fix these issues in a timely fashion? ;\ my email provider also told me that it takes weeks to contact snds/partner support. in fact, there is no phone partner support for ISPs, just that one email form - junk mail partner reporting program...

however, my question is: how can you expect consumers to understand all this information? this is ridiculous. either make the information publicly available so consumers can have a choice, or provide adequate response times for these issues. a month is unacceptable.

oh wait, let me guess, just another reason my account is 'under investigation'? because you consider this to be a 'dupe'?

well, let me provide you with some friendly advice:

A. do not close people's original ticket when it is in progress.

B. do not mark your answer as the correct one when it doesn't even describe the problem.

C. don't abandon tickets that you can't understand in this fashion either.

D. don't threaten to ban users simply because they are frustrated at not being able to receive a response.

do all of those things, and people will not create 'dupes'. btw, technically its not a dupe since the issue has escalated/gotten worse. new circumstances. in any case, consider it what you will. reply to my original ticket if you want, i don't care... but so far, the response has been inadequate.

Hi A. User,

Hi, my original account was banned by moderators because they could not answer my question. Please, continue banning my accounts and a shitstorm will ensue with law enforcement being involved. Also, please reinstate my previous account. furthermore, some of my posts are not searchable. The threads are not locked or deleted. they are 'hidden' from public view, but i cannot ascertain that from the original account, which can still search them publicly. only when searching from another account did this become apparent to me... censorship at its finest. In addition, some of my comments were deleted. They were not insulting/offensive, they were simply complaints directed at microsoft or the service provided...

also: you did not provide me an address i can contact for dispute resolution to have my account unbanned, or a specific reason for the ban. This is completely unprofessional to say the least, pathetic to say the most.

My response follows:

I understand, however, that link is only available to the ISP/email provider themselves.

Users have no access to this information. furthermore, they cannot even be expected to understand the situation.

Microsoft is failing to provide end users with the support/information they require about their personal and mail server reputations as viewed by outlook.com/SNDS.

The only information available to us is the returnpath 'senderscore'. But this isn't the 'reputation' as viewed by outlook.com/microsoft. It is only part of the reputation score.

However, as already stated, the senderscore of my email server is above 80 and in the green. Emails are not being junked by gmail/yahoo, only on outlook.com...

Therefore it is something on Microsoft's end... and senderscore is only PART of the problem.

My email services provider has already filled out the junk mailing form 2 weeks ago. However, they told me they generally do not receive a response for weeks or months, if ever from microsoft regarding mail deliverability issues.

Furthermore, email service providers have to sign up for 2 microsoft services, just to have their mail delivered: partner program and SNDS. This is anti-competitive, and I've already written to several government agencies to describe this blatant effort to limit consumer choice.

Hello betabackup,

 

We understand that you want the issue about your account's sender score to be resolved. However, it would be best to post your concerns in the old post you mentioned above, since our Support Speicalists are already engaged in the investigation. Having said that, we have now locked this thread.

 

Thank You.