outlook.com confirm secondary email address

I'm baffled,

All I did was try to sign in with Removed for privacy

Correct password.

Got prompted to verify secondary email address which was deleted by me a month or so ago Removed for privacy

Hit edit or change and got spun into a 30 day suspension,

This is insane and uncalled for,

One why the popup to confirm this alternative email address,

Ans second why the spin zone to suspend the entire account for 30 days for attempting to correct the secondary email address to a Hotmail account ?

For my safety ? give me a break this is completely freaking crazy,

The best part is this suspended account has always been on my phone and is still accessible from it,

So for my security the link is still open but not from my computer I actually made the account on ?

Bazaro outlook.com world :/

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Answer
Answer

Hi ThrashZone,

Good day! Hope everything is working fine aside from your submitted request. Don't worry! I will do my best to help you remedy this concern.

Based on how you describe your situation, seems like you are locked out due to policy bar. Anyway, we'll get to the bottom of this and I'll make sure this will be taken care of.

Just to set your expectation, Outlook.com Community is a good place to find answers to many of your how-to questions and get advice from other users and community members. However, questions regarding your Microsoft account are not best handled in a public forum due to the personal information involved. I suggest that this be addressed through a secured environment for your privacy and ease of access to our moderator's reply.

As your trusted adviser in Microsoft, please submit a request to this link where we have private support experts who can best address this issue. You may refer to this article for additional reference.

Microsoft account security info: FAQ

Note: I am now locking this thread. For customers having account related issue, please submit a private support request.

Thank you.


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Last updated February 18, 2020 Views 326 Applies to: