Not receiving emails in hotmail

I have not been receiving a number of important emails in my hotmail account. I have no blocked email addresses/domains, forwarding not on and the emails are not in junk email. It's driving me crazy as I have missed a number of important emails. I still do get some emails, so not sure what the difference is.

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Hi!

Thank you for participating in the Microsoft Community. I'm Kates, an Outlook.com user and an Independent Advisor. I'm sorry to hear that you're not receiving emails in your Hotmail account. Let me see what works for you.

I appreciate you checking blocked emails, junk, and forwarding settings prior to reaching us. This could be an email sync issue. Are you using an Outlook or an Email program in accessing your account? Or are you using the Outlook on the web?

If you're using the Outlook on the web, check this article from Microsoft which outlines steps that you can try to fix email sync issues:
https://support.office.com/en-us/article/Fix-Ou...

Let me know if you need more help.

Kates

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I’m using outlook on the web and have already tried all the steps in the article and i’m still not receiving certain emails. 

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Thank you for your response, belty1985. Since the steps didn't work for you, you can try to send a request to Microsoft support through this link:

https://support.microsoft.com/en-us/supportrequ...

Microsoft support may take 24 to 72 hours to respond.

I hope you can solve the problem.

All the best,
Kates

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Thanks but ive now tried 4 times using the link and once i enter my details and description of the problem and press submit i get a message saying there was a problem on microsofts end. So my request won’t go through 

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I also have the same issue and I need the problem to be fixed soon as it is causing major problems for me at work and I can not do my job. 

I am NOT receiving some emails to my hotmail inbox. I use hotmail a) in a browser b) in my iphone mail app and c) I have "mail" set up on my apple computer to access my personal hotmail emails (but i do not use ghat third option). The problem is the same on all of these.

It seems to be mainly gmail that I am not getting.

No one gets bounce back emails.

I have:

Deleting 5 gig of space (my inbox was very full until I deleted things 2 days ago)

Checked my junk folder - they do not go there.

Checked the rules

Checked blocked senders

Added the people I'm not getting emails from to my safe list

Please help.

I have also tried to write to support with no luck. This is very stressful.

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Same problem as others.  I get some emails but several have just gone missing, the sender is not notified that their emails have not been sent.  I have discovered that if I put the sender's email in my 'safe sender' list, then it will work next time.  However, I can't do this for everyone as I obviously don't know who has sent me an email in the first place!

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Kates i never received  a response to this. Ive tried to complete the form you sent but i cannot submit. I am extremely frustrated as i keep missing emails

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I have just discovered the same issue. Have missed emails since at least August. Many important messages regarding an insurance claim and rehab of a flooded basement from both my insurance adjuster and contractor. This has cost me several thousand dollars at this point due to missed instructions and deadlines, and im now being sued for not paying a bill that i never received. 

As an example, i received an email yesterday that was a reply all folow up to an email the person sent last Tuesday. I never received the original message, but did get the reply to it from the same person 8 days later? ****? How many more important messages have i missed?

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Has anyone had any luck of how to fix this? I have been trying to fix this same issue since Feb 2020. I am still missing emails. Also, is there a way to get the old emails back that were never originally received?

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I have the same problem.  I need a hand from you, Ms. Kates or someone.  This problem has to be resolved.  Please help -- email servers are not talking to each other!!! 

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Last updated November 29, 2020 Views 4,513 Applies to: