not receiving email to reset password

Hi gangooo,

I understand that you're unable to receive Instagram reset password emails. I know how inconvenient this must be on your end. Don't worry, let us help you with this.

Kindly verify if you're only unable to receive emails from Instagram.

In the meantime, kindly refer to the link I have provided below so you know which settings to check to make sure you're receiving your emails:

I'm not receiving emails sent by my family or friends

Since this article is under the Hotmail interface, in order to get to the options page, you can click the gear icon on the upper right hand corner from your inbox, choose More Mail Settings.

Please let us know if you have additional questions.

Thanks!

Hello Denise,

Yes my issue only not receiving from instagram. I have done all the steps mentioned and still the same not receiving any :(.

please Advise as i miss my account.

Thanks
Regards,

Hi gangooo,

Please be informed to properly assist you with your concern I’ll need some information from you in a private message I just sent you. Sign in here and click on “You have a private reply to this message“, which is highlighted in red, to view the message.

Your patience is highly appreciated.

Thank you,

Hi,

Thank you for providing the requested information. I have checked your account and there is an indication that you have received an email from Instagram. I suggest that you contact Instagram support to confirm if they sent you an email for you to be able to reset your instagram password.

Your understanding and patience is very much appreciated.

Thank you.

hello,

The mail that you saw is the support mail i was trying to contact them but could not as they no longer use it. what i should receive is *** Email address is removed for privacy *** that i could receive in gmail account from different instagram account.

unfortunatly I could not reach Instagram support but they mentioned in their help page that if you did not receive please contact your mail provider. and Iam doomed :/.

:''''(

Regards,

Hi gangooo,

Thank you for clarifying the issue. For now, I would suggest that you create an email rule to make sure that emails from *** Email address is removed for privacy *** will be receive in your Inbox. Here's how to do so:

1. Sign in to your account.
2. Click the gear icon on the upper right of the page, select More mail settings.
3. Under Customizing Outlook, choose Rules for sorting new messages.
4. Click New.
5. In Step1, Which messages do you want this rule to apply to?, choose Senders address, is, type the email address where you want to receive emails.
6. In Step2, What action do you want to apply?, choose Move to Inbox.
7. Save.

Please get back to us and let us know if it resolve your issue.

Thank you.

Hi gangooo,

I have replied to you privately. Please check your private message.

Let us know if you have more questions.

Regards,

Sergs P.

Hi,

I have replied in the private message area. Please make sure that you are signed in to view the message.

Thank you.

Hi gangooo,

I sent a reply in the private message area. To view it, please sign in using a Microsoft account and click Private Messages tab across All Replies.

Thank you.