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hotmail authentication failed

I keep getting a message saying hotmail authentication failed on my kindle fire.I haven't been able to receive emails since yesterday.What could be the problem?

Hi,

 

Welcome to Microsoft Community. I would like to verify if this issue occurs when using computer or web mail. This will help us isolate your issue if this is specific to your device or account.

 

We are looking forward to your reply.

 

Thank you.

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This happens when I try to down load my emails in hotmail.account

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Hi MrunaliniPatel,

 

Welcome to Microsoft Community and I understand how inconvenient it is for not being able to receive emails on your device. This is likely to happen due to any of the following:

  • When the account lost its synchronization with the device.
  • Your inbox is full.
  • Due to internet connectivity.
  • Mail server settings were not configured properly.

 

You can easily resolve this through the following troubleshooting steps:

  • Turning the device off and on.
  • Removing and re-adding your account from the phone: Mobile Outlook.com
  • Removing and reinstalling the Outlook.com app.
  • Ensure that the mail server settings are properly configured: Send and receive Outlook.com email from an app
  • Set the Mail days to sync to a shorter timeframe since this will eliminate any bandwidth issues.
  • Moving the emails from inbox to a temp folder. This is to determine if there are corrupted emails causing synchronization problems.

 

Let us know if the above steps worked. If not, kindly verify the following for further investigation:

  • Were you able to receive emails when your account is setup to the device's default mail app?
  • Does it happen when another account is logged in to your device?
  • How about setting up your account on another device, can you receive emails there?
  • Does issue persist whether you are connected via mobile data or WiFi?
  • What is the make and model of your device, as well as the operating system version?

 

We look forward to your response.

 

Thank you. 

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I started having the same problem on my Andriod Samsung galaxy 3  It was working just fine earlier then sent me a notification stating sign in failed...... I restarted my phone after I deleted the email account then go into the add email enter my information and yes correct password and it tries to connect to server and says authentication fails. I need that back on my phone it is my primary email!!!!!!!!! Please help!!!! Asap!!

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when using web mail

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I keep getting a message saying hotmail authentication failed on my kindle fire.I haven't been able to receive emails since yesterday.What could be the problem?

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I keep getting a message saying hotmail authentication failed on my kindle fire.I haven't been able to receive emails since yesterday.What could be the problem?

Was this reply helpful?

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I keep getting a message saying hotmail authentication failed on my kindle fire.I haven't been able to receive emails since yesterday.What could be the problem?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

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Question Info

Last updated May 9, 2024 Views 7,065 Applies to: