Email accepted by hotmail but not delivered

Hi all.

I have a special situation with mail being sent to hotmail from a dedicated server.
Mail is not rejected by hotmail, but it's never delivered, nor bounced.
IP reputation is good as seen at SNDS, and reverse resolution and SPF are all right.
If email is not rejected and not bounced by hotmail, why do users not receive those emails?

Any clue? Thanks!



Thank you for posting your concern in Microsoft community. We understand that your emails were unable to reached inbox. Also, you have mentioned that even after checking your domain server settings and verified that everything is fine; you still get the same result.


To resolve this issue, if you are a customer using the 3rd party email service or a Hotmail/ customer who is unable to receive emails from a particular 3rd party domain:

Contact your domain administrator and ask them to visit the
Sender Information for Delivery and they have to fill out the e-form that can be found on this link.

If you do not know how you can get in touch with your domain admin, you can use WHOIS tools to search for your contact e-mail address of your domain admin.

If you are the 3rd party Domain Administrator:

1. Please review our policies and guidelines at

2. If you are in compliance, submit a support request to our Email and Delivery Filtering Services team by clicking on the link to the e-form under the troubleshooting section in the postmaster site mentioned above


For more information about this issue, you can visit this Solution article:


Why are the emails sent to Microsoft Account rejected for policy reasons?


If you need further assistance with this issue or any other Outlook related issues, get back to us and we will be glad to assist you.


Thank you.

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Question Info

Last updated March 3, 2021 Views 484 Applies to: