Lost Emails after renaming an account

UPDATE as of July 5, 2013:

Hi everyone,

      We want to inform you that all the information submitted on this thread are passed on to our Product Specialists. We will contact each of you privately once we fix your account. We are now locking this thread so we can easily manage individual accounts.

     For other users who are experiencing the same problem please follow the steps provided by Carlo_R. If you haven’t submitted the details of your account, please create a new thread.

Please also include the following information in your post:

1. When was the account renamed? (Estimated Date and Time)

   Note: If you are unsure if you indeed renamed your account or just added an alias, you can refer to these links:

   • Renaming Your Primary Alias
   • Adding an Alias to your Account

2. Did the data loss occur right after renaming or was the data still there for a brief time?

3. Did you have issues logging in before noticing data loss – did you have to reset his/her password?

4. Did you click on any link before the issue occurred? \

5. Did you try to close/deactivate the account before the issue occurred?

6. Did you have issues logging in before or after renaming your account?

7. When was the last time you logged into your account?

Once you create a thread and provide all the necessary information we need for the investigation, a moderator will privately communicate with you.

Thank you so much for your patience and your cooperation in investigating this concern.

- Microsoft Team