My problem is somewhat similar in terms of needing to recover emails and contact list. The difference is that my account (*** Email address is removed for privacy ***) was hacked on Apr 16, 2014 and fraudulent emails sent out over my name.
I attempted to recover the account via Microsoft/Outlook's automated system tool, but was advised by automated response that the it could not verify my identity so the recovery request was closed. There must be a better method for recovery!
I've owned this account for many years and logged into it regularly for business purposes. PLEASE HELP RECOVER EMAILS AND THE CONTACT LIST associated with the above email account! I desperately need the information contained in it!!!
Gloria Harper-Simon, Esq.