Deleted Hotmail Account due to Inactivity - I need to access those e-mails

I'm inquiring about an "inactive" hotmail e-mail account. It was deactivated due to inactivity. We did access it again. However, all of the e-mails off of the old account were deleted. 

I need to access the e-mails that were originally on there.
 

Question Info


Last updated October 22, 2018 Views 121,890 Applies to:
Answer

Hi RhiannonHall,

 

It's a pleasure to assist you with your concern. I understand that these emails are important to you as you need to retrieve them after some time of not accessing your account. The MVP was right, all messages, folders, and contacts are deleted when an account becomes inactive. Just to clarify, accounts will be purged after 365 days of inactivity.

 

Note: Since the account has been inactive there's no way that the lost/deleted emails or folders will be recovered.

 

If you need further clarifications, let us know.

 

Thank you.


 

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Answer

Hi & welcome,

If your account was marked inactive it would not exist.  
There is an additional 30 days before the security hold is cleared and during that time the email address will remain "taken"

At the end of that time you or anyone may be able to create a new account or an alias using the same email address.
The data is gone however.

As far as I am aware Microsoft / the system is only allowing Outlook.com /Hotmail.com addresses.

Microsoft MVP 2013, 2014, 2015, 2016.
Windows Insider MVP July 2016 - June 2017.

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