Original Title: peterclyde.
Hi, Can anyone in the community give me a straight answer to a problem I have with my email junk mail. I tried the web chat help line, was on for 1 hour and 38 minutes and I did not get a straight answer that was easy to understand and after all that time my problem still exists.
here is the the whole problem as best as I can explain it.
About a month ago something went wrong with my google chrome. in the end up I had to delete it from my laptop and then reinstall it. When i did this my hotmail account had gone and had been changed to outlook automatically. This is where my problem lies. like everybody I get junk mail and it goes straight into my junk mail folder. My problem is now that I'am on outlook, when I try to block some of these junk mail it comes up that I cannot block this message as it is coming from my own email address and it will not let me block it. There for I have to just delete the message which I just keep getting it.
Can anybody tell me what it means that the email is coming from my own email address as I'am not sending these messages to myself and how to i solve this.
many many thanks