Question

Q: Suddenly can't send email on my iPad

Hi, just to start with, I have read all the other posts and they haven't helped! 
Although it was working this morning, I can suddenly no longer send emails from my hotmail account on my ipad. I can still send emails from my gmail account on the same device, I can also receive emails no worries. Also if I log onto hotmail on my iPad I can send emails fine! Confused! 
I have deleted and readded the account a few times and nothing, I have also reset my iPad with no joy. I can't see any option for outgoing mail password on my account settings that some of the other posts have mentioned. Bit stuck now! 

Thanks for any help. 


* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

I am having this problem too. I have erased my account and all that. Same here, hotmail says all is fine with my ipad. Could you tell us what to do!! 

Did this solve your problem?

Sorry this didn't help.

128 people were helped by this reply


I am having the same exact problem, word for word, started this evening. Ive done all the same. Please help.

Did this solve your problem?

Sorry this didn't help.

13 people were helped by this reply


My email miraceously works now. I didnt change anything at all, overnight the problem somehow was fixed. I dont get it. Explain anyone?

Did this solve your problem?

Sorry this didn't help.


@Aj41510,

 

I am glad to know that you can now access your account with no issues. There could be a glitch on our system that's why you encountered the said issue about being unable to send email messages.

 

Should you encounter the same problem, don't hesitate to post it here for assistance.

 

Thank you.

 

 

@SianyC and Ricardo tana,

 

Welcome to Microsoft Community and I am happy to assist you with this. To begin with, this happens when your account went out of sync with the device, the mail server settings were not configured properly, or there could be a glitch from our server.

 

Since the initial troubleshooting step of removing/re-adding your accounts didn't work, then I advise that you try other steps below:

  • Ensure that the mail server settings are properly configured: Send and receive Outlook.com email from an app
  • Set the Mail days to sync to a shorter timeframe since this will eliminate any bandwidth issues.
  • Moving the emails from inbox to a temp folder. This is to determine if there are corrupted emails causing synchronization problems.

 

Let us know if the above steps worked. If not, kindly verify the following for further investigation:

  • What were the last actions you did that to this?
  • Does it also persist when another account is logged in to your phone?
  • What is the model and operating system of your iPad?
  • Affected email account? (Click theYou have a private reply to this message link to post the account for privacy.)

 

We are looking forward to your response.

 

Thank you.

Did this solve your problem?

Sorry this didn't help.


Hey, thanks for reply, mine seems to have fixed itself as well! Strange, but all good :-) 

Did this solve your problem?

Sorry this didn't help.


I am having problem sending and receiving email from hotmail ipad mini app since yesterday.  Both my pc and ipad mini hotmail email were not working yesterday, but today I can send and receive email on my pc.  Since my ipad app is not working, my photos or pdf files are not sent through email.  I went to the setting, deleted, and reset up the account using hotmail and microsoft exchange, but it did not work.  Please help.
Thank you.

Did this solve your problem?

Sorry this didn't help.


Hi KazST,

 

Welcome to the Microsoft Community forum and I apologize for the inconvenience if you can no longer send emails from your iPad. To begin with, this happens when the account lost its synchronization with the device or when the mail server settings were not configured properly.

 

Since reconfiguring the account didn't work, I advise that you try these other workarounds:

  • Ensure that the mail server settings are properly configured: Send and receive Outlook.com email from an app
  • Set the Mail days to sync to a shorter timeframe since this will eliminate any bandwidth issues.
  • Moving the emails from inbox to a temp folder. This is to determine if there are corrupted emails causing synchronization problems.

 

Let us know if the above steps worked. If not, kindly verify the following for further investigation:

  • Is there any error message? If so, please provide the complete and exact error message.
  • Does it also persist when another account is logged in to your phone?
  • What is your iPad's model, operating system and version?

 

We look forward to your response.

 

Thank you.

Did this solve your problem?

Sorry this didn't help.


Thank you very much for you reply.  It started working this morning although I did not do anything.

Did this solve your problem?

Sorry this didn't help.


Hi,

It is been 2 weeks since i can't send emails properly, also recently i am getting directly more junk. Why is this happening? I mean i run some ISP tests, surely they are failing, which i don't understand, where or zhow it can be fixed....attend to fix this ASAP. Thanks

Did this solve your problem?

Sorry this didn't help.


Hi mollyloren,

 

Welcome to Microsoft Community. Let em try to assist you with your concern, about not being able to send emails properly.

 

I understand how frustrating it is to be having this kind of issue. May I ask if you can't properly send only on your device or is it happening when using computer as well? Does the issue happening when using another account? For the junk email issues, please post a thread in the Outlook.com Forum.

 

We are looking forward to your response.

 

Thank you.

Did this solve your problem?

Sorry this didn't help.


* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
Question Info

Views: 14,251 Last updated: June 2, 2018 Applies to: