outlook.live.com’s server DNS address could not be found. DNS_PROBE_FINISHED_NXDOMAIN

I haven't been able to access my hotmail.com account for the past 3 weeks.  Sometimes works sometimes doesn't.  Most times I get this crazy message

outlook.live.com’s server DNS address could not be found. DNS_PROBE_FINISHED_NXDOMAIN

Neither Firefox or Chrome work.

My phone is unaffected.

This began, I believe, when the formatting in outlook.live changed.

I can access accounts.live.com but when I try to "view inbox" most times I get the error message.

I pay the $35 yearly fee for a high capacity ad free account and I'm heavily invested in my email address but my work is suffering as I constantly try to do remote searches on my phone because I cannot access my email account.

Nothing has changed in terms of our internet access.  Work at a small company with only a basic modem and router to manage about 6 stations.

Nobody touches network settings.  The most we do is unplug the router and modem from time to time to reboot it.

I recently - last 4 days - renewed Norton but that has not helped either.

Problem exists on XP and Windows 7.

Help .  Please.

Answer
Answer
Hello, try changing your DNS to a public DNS I recommend to use Google public DNS. Preferred 8.8.8.8 and Alternate 8.8.4.4  
Kindly visit this link: http://answers.microsoft.com/en-us/windows/wiki/windows8_1-networking/how-to-change-ipv4-dns-server-address-to-public/56548e8d-eb9c-4fc5-807c-eefca5d278d0 for your reference.

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Last updated May 18, 2024 Views 50,130 Applies to: