I can't connect to the outlook/hotmail server from my iPhone. it just stopped working

Yesterday my email stopped working from my iphone. I have deleted my account and then installed it again and it still says that it can't connect to the server... help.

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Hi,

 

Thank you for posting! Let me try to assist you with your issue with being unable to connect to server.

 

I understand that you have tried to reconfigure your accoutn and the same issue still happens. Please provide your email account so we can forward this to our suport specialist for account adjustments.

 

Post the requested information via the private message area that I have initiated for you. Note that you have to be signed in to view my private message.

 

Note: You can open the private message by clicking the red link above your post that says

"You have a private reply to this message. Click here to read it on our secure private messages section."

 

Thanks!

 

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Having the same problem!  Deleted account & reinstalled...same issue!  

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Hi Marvelousrn,

 

Welcome to Microsoft Community. We understand that you're having issues with your email using your mobile phone. Let me assist you with this.

 

In order for us to determine the root cause of this issue please provide us the following information:.

  • Does issue persist when a different account is logged in to your phone?
  • What is the device make/model and version of operating system?
  • What is your affected email address?

I have created a private message area where you can provide the needed information. You may refer to the private message tab or you need to click the notification that states “You have a private reply to this message. Click here to read it on our secure private messages section.", be sure that you are signed in to view my message.

 

We are looking forward to your response.

 

Regards,

Grace

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Hi Mary I have the same problem

my phone is a blackberry Z10 and have the latest software bb 10 OS 10.1.0.2312

i can't recive and sent email

 

please i need you hepl

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Having the same problem!  Deleted account & reinstalled...same issue!  
the same problem, I need help pleaseeeeee

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Same issue, i need help asap.

 

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iPhone 5, up to date with iOS 6.1.4. 

Email address is *** Email address is removed for privacy ***
 
I've tried deleting the account & reinstalling it, changed my password. No luck. It did receive a few emails earlier but will not now & will not let me send any. Keeps saying cannot connect to server. It does this on wifi & on 4g. 

Everything else on the phone is working fine. 

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Hello  Camilo AMahecha BNicolleLopez  and   tinamoon,

 

Greetings to you, all!  Welcome to the forum and thank you for posting your issue.  I understand that you have issue connecting with your email using your mobile phone.  I know how this concerns you, please allow me to assist.

 

Please be informed that this issue can normally be fixed by reconfiguring (removing and re-adding) your account on your mobile device.  We suggest that you reconfigure first your account, but if the issue persists, please provide the following information so we can investigate further:

  • Does issue persist when a different account is logged in to your phone?
  • Does the issue persist if you use your account on another phone?
  • What is your mobile device's make and model, and the version of the OS (Operating System)?
  • Please provide your affected account email address.

To protect the privacy of your account, I've created a private message area wherein you can put the requested information.  Just click the red link: “You have a private reply to this message…” located above your post or click on Private Messages tab.  Please note that you need to sign in to this forum thread for you to view the link.  Please confirm here in the public forum once you've provided the needed information.

 

NOTE: The above information we requested contain personally identifiable information, such as your account email address and name. Microsoft uses them to diagnose your issue. We do not use this information to contact you (outside of this issue) or market to you.

 

We are eagerly waiting for your reply.

 

Have a pleasant day!

 

 

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Hello Marvelousrn,

 

We are grateful for the information you provided.  Please be advised that we will be looking into this issue along with the Support Specialist.  We understand the urgency of this issue.  However, we cannot provide you with the time before an answer can be provided.  Rest assured that this post is being tracked.

 

We recommend that you try visiting this thread and the private message area from time to time to check if the issue is already resolved.

 

We appreciate your patience in going through this issue.

 

Have a great day!

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Hi Marvelousrn,

 

Our support specialist made an adjustment to your account and would like you to reconfigure it to your phone. If the issue persists, you may also try to reset the device to its factory settings.

 

We are looking forward to the result.

 

Thank you.

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Last updated June 25, 2020 Views 7,779 Applies to: