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Cannot log in to email account.

Dear Microsoft,

I can't login to my email. When I login I get the following error message:

X-ClientId: 4959D0C760824E3F9FCD51450F1B6CAF
request-id: afd375fd-77d1-409a-9f5c-986d898665b3
X-OWA-Error: Microsoft.Exchange.Data.Storage.DatabaseNotFoundException
X-OWA-Version: 15.1.639.16
X-FEServer: VI1PR10CA0066
X-BEServer: HE1PR1001MB1033
Date: 3-10-2016 14:37:26
InnerException: Microsoft.Exchange.Data.Storage.DatabaseNotFoundException

Please help!

With kindest regards,

Truus Theeuwen

Hi,


To isolate your concern, please provide the following information:
1. Which version of Outlook are you using? You can refer to this link for guidance.
2. Which type of account do you have? Is it a POP, IMAP, Exchange ActiveSync or Exchange?

Regards.

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I tried to login on www.outlook.com. The email client I have is the standard email app for Windows 10.

Both failed.

Kind regards.

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Why can't I get  into my email account screen keeps goin blank

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To troubleshoot the issue, we suggest that you delete the account then add it again by following the articles below:
Delete an email account from Mail and Calendar apps
Set up email in Mail for Windows 10

Let us know how it goes.

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I'll try. But isnt it strange that I also can't login by de webbrowser?

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This is a known issue and as a work around, you must create an alias and use that for the mean time.

-Log in to  https://account.live.com using your account, go to "Your info" tab and click on "Manage how you sign in to Microsoft".
-Enter your password and last 4 digit number of your phone or alternate mail, enter the code once received.
-After that, you should be able to see the page where you can add an alias, either create new or use a 3rd party email. Set the new one as primary.

-Log out of the page, restart your browser and go to http://www.outlook.com and log in using the newly created alias. Use the same password.

*Note: This is just a workaround for this type of issue. Once the issue is fixed, you can set your old account as primary again.

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Thnx MariaThePanda,

I tried, but I still can't login. The message I now recieved is the following:

X-ClientId: 1F78BB457DF7472EA4BBEBF46A271A4D
request-id: 71cfd5e8-39b0-4e90-abdd-4861ded6f755
X-Auth-Error: ADDriverStoreAccessNonLocalException
X-FEServer: DB6PR0701CA0037
X-BEServer: AM2PR07MB0995
Date: 24-10-2016 17:51:59

I can't imagine I am the only one with this problem.

Allthough thnx for your help, but it didn't solved my problem.

With kindest regards

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Strange thing happend, I now can login :-)

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Last updated September 30, 2021 Views 87 Applies to: