Connected a Roadrunner account to Outlook.com, after updating no mail or folder showing up.

Hi Jay,

Thank you for posting your query in Microsoft Community.

Sorry for the inconvenience caused to you, since you are using Internet explorer I suggest you to delete cache, browsing history & check if the issue persists.

For more information follow the below article.

http://windows.microsoft.com/en-US/internet-explorer/delete-manage-cookies#ie=ie-11

If the issue persists, try using different browser & check if the issue persists.

Hope this helps.

Thank you. 

Thank you Mohammed for your reply. I tried all your suggestions without success. I even tried it in Chrome and Edge although I'm not quite ready to give up IE. I feel like I'm missing something obvious. Please see the following screen shots

Hi Allan,

Sorry for the delay in response.

As per the screenshot, I understand that you have configured you roadrunner account in Outlook preview but no folder are shown up.

As initial troubleshooting step, I suggest you to remove your roadrunner account from Outlook preview & re-add, check if the folders are shown up.

While configuring account select option “Create new folder for imported email, with sub folders like in the account in connect” & follow the instructions.

Hope this helps.

Thank you.

After following your latest instructions, you can see from the screen shot I now have a "rr mail account folder. Unfortunately there is no mail in it. I have waited a couple of days to see if some would migrate as I have read it can take some time for this to happen. Also, whenever I open the connected accounts page and click on the edit (pencil)  Icon to open account information I notice the password field is empty. I add the password and click save but next time I visit the page it is gone again.  I does not appear my password is being saved. Could this be causing the "no mail problem"? Again thanks for your help.......