Hotmail outlook.com calendar error. There's a problem editing this calendar right now. Please try again later.

All of my calendar events disappear for a few weeks now.  I can't even create a test event.  When I click on Filter Calendars, I see all of my calendars there but when I tried to check the box next to those calendars, I receive the error "Calendar error.  There's a problem editing this calendar right now. Please try again later."  When are you going to fix this issue?
 

Question Info


Last updated September 15, 2018 Views 254 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Hi,

Thank you for posting your question here in Microsoft community forum. We'll do our best to help you with your concern. I would like to make some clarifications to isolate the possible causes of your issue, please answer the following questions:

 - What are the steps you took before encountering the problem?

 - Does this happen on other browsers and on other computer?

 - Does this happen on other accounts? 

 - What is the status of your account at http://status.live.com?

We recommend you to optimize your browser so that we can make sure your browser is not causing the issue.

Clearing your browser cache can help improve its performance when you use it to access Outlook.com and other services.

 

Feel free to ask if you have more questions.

Thank you

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi,

Thank you for posting your question here in Microsoft community forum. We'll do our best to help you with your concern. I would like to make some clarifications to isolate the possible causes of your issue, please answer the following questions:

 - What are the steps you took before encountering the problem?

 - Does this happen on other browsers and on other computer?

 - Does this happen on other accounts? 

 - What is the status of your account at http://status.live.com?

We recommend you to optimize your browser so that we can make sure your browser is not causing the issue.

Clearing your browser cache can help improve its performance when you use it to access Outlook.com and other services.

Feel free to ask if you have more questions.

Thank you

I did nothing to it before it happened

Same issue on IE and Chrome

I only have one hotmail account

Already cleared browser cache

However I can see my calendar events on android device

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

status.live.com says calendar run normally

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hello Ling La,

Thank you for getting back to us with additional information about your issue. We are glad to help you again with your concern.

We understand that you are still having issues with your Outlook.com Calendar. You said that all your calendar events disappeared for a few weeks now and you cannot create a test event. You also said that you received an error message when you click on Filter Calendars.

You also mentioned that the issue happens to Internet Explorer and Google Chrome. You also said in your reply that you have checked the status of your account and you already cleared your browser.

In order for us to further help you with your concern, we would like to ask you again some additional information about this issue. Kindly provide the following:

  • Does the error happen to all your Calendar or it only happens to a specific Calendar?
  • Permission to access the account       
  • FiddlerCap traces       
  • Screenshot of the exact error message for investigation.

To give us a permission to access your Microsoft account, please reply to the request and include the following text in your message: 

"I grant you my permission to access my Microsoft Account."
*** DO NOT give us your current password. 

Before you grant us an access to your account, please refer to this link: What should I do before I grant access to my account to the support moderators?

 
We also need this following information:


- Alternate email address
- PUID

Try these steps to get your PUID: 

1. Sign in to https://account.live.com/ and you should be redirected in your "Basic info."
2. Click on "Edit" under "Personal details."
3. Scroll down at the bottom of the page and copy your Unique ID/PUID.

To collect FiddlerCap traces go to this link for the steps: How to help the Outlook.com support team collect FiddlerCap traces Print Print Email Email

In order to take a screen shot, click one of the links below and follow the instructions provided there:     

  • For Vista/Windows 7/Windows 8: Use Snipping Tool to capture screen shots 
  • For XP: Take a screen shot
  • Mac Computers: Kindly refer to your computer’s help directory

    Here are the steps to upload a screenshot:

    1. Click “Upload a File” on the private message,
    2. Click Browse.
    3. Navigate to where the file you want to upload is saved on your computer and click Submit.
     

Kindly, provide all the information we need for investigation to private message we created for you. 

Note: Please sign-in to this website in order to see the Private Message tab where you can provide all the information. We also need you to reply back to this post if you have already provided the information on the private data area. This will help facilitate our actions regarding your issue.

We are looking forward to your response. Your cooperation and patience is highly appreciated.

Regard,
Carissa J.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hello Ling La,

Thanks for getting back to us and for providing all the information in the private message. I have now forwarded this issue to our support specialist for further assistance. Your patience is much appreciated. We'll inform you on this thread once we get the any results.

Feel free to post back should you want to follow up or provide additional observation on this case.

Regards,

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

It has been over a week since I submitted all the information per your request.  Why is the problem still not fixed?  My Hotmail account is not free account.  I pay subscription for this email every year.  It's very frustrating that Microsoft is such a big company but it won't be able to fix a minor problem.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Ling La,

I understand the inconvenience this may have caused you.

Please be informed that this issue is still under investigation and our Support Specialist is extensively working on this. We are asking more patience as we are doing everything to resolve your concern. You will be notified once we got an update regarding your account.

Regards!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Ling La,

I understand the inconvenience this may have caused you.

Please be informed that this issue is still under investigation and our Support Specialist is extensively working on this. We are asking more patience as we are doing everything to resolve your concern. You will be notified once we got an update regarding your account.

Regards!

I am also having this same issue on different browsers and on different computers. I am able to access the calendars on my phone but cannot access it through the web. I get the same exact error as Ling La.

"The only thing necessary for evil to triumph is for good men to do nothing" - Edmund Burke

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Ling La,

We apologize for the inconvenience that this issue has caused you.

Upon checking your case, it seems that your issue is still under investigation by our Support Specialist. Rest assured that they are doing their best to resolve your issue. We will inform you as soon as we receive any updates from them.

Your patience and cooperation is greatly appreciated.

Thank you.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi JHarveyA,

Welcome to Microsoft Community. I'm sorry to hear that you also encountering the same issue on your Calendar when accessing it via web browser. Let me help you with this issue.

Since you've said that the issue happens to different browser and computers; I've created a private message and please provide us your affected email address and other needed information for us to investigate your issue. To view the private message, you need to click the notification that states “You have a private reply to this message. Click here to read it on our secure private messages section."

Note: You need to be signed in to the Microsoft Community forum to view the link. Kindly notify us here when the needed information has been provided in the private message area.

Thanks!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.