Change defunct xboxlivefamily.com primary alias to my Outlook.com alias

Just to give a little background, I had a Xbox Live Family Membership so both of my sons could have their own gamertags. When you created a child gamertag under the family membership, it would automatically generate an Live ID email address (ex: *** Email address is removed for privacy ***) that matched the generated gamertag. Fine, whatever, no harm, no foul until... Microsoft decided to do away with the Xbox Live Family Memberships.

Now all of those child gamertags were converted into their own full Microsoft accounts and the ID primary alias is locked in as the original email address created on the account. When you go into the manage alias section, it says "Your organization's policies prevent you from changing your primary alias." 

In searching for assistance, I found a thread from 2014 (linked below) but when I go to domains.live.com it appears that site is now defunct. How do I go about getting rid of this ridiculous email alias and getting my Outlook.com alias set as primary? Every one of my MS devices (W8 laptop, W8 tablet and Lumia phone) all show the primary alias. I've spent three months calling, emailing, tweeting Xbox and MS support and cannot get assistance. This shouldn't be this hard to fix considering this wasn't a custom domain that I controlled. Please help! 

http://answers.microsoft.com/en-us/outlook_com/forum/oadmincenter-oother/unable-to-changing-primary-alias-from-a-custom/220e731c-8f31-4fe6-9bba-57c3670229bb

 

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Last updated September 16, 2019 Views 2,320 Applies to:

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Hi Nick,

As the issue is related to Microsoft account, I suggest you to fill a form and submit. Please click on the below link to fill the form and submit:

http://windows.microsoft.com/en-us/windows-live/get-support?selectedproduct=Windows%20Live%20ID&selectedissue=Why%20am%20I%20being%20asked%20to%20provide%20or%20verify%20security%20info&Mkt=en-US&productKey=wolmain

Hope this information is helpful.

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I have done so. Do you know approximately how long it takes for a response?

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Hi Gamer,

Thank you for the response and keeping the status updated.

You should get a response in a while but some times it will take sometime depending upon the volume.

Thank you for your patience. 

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Still no response.

Excellent customer service!

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Still no response.

Is this thing on?

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I have the same issue with my daughter's silly and hard to remember original Xbox generated email.  I have called and racked my brain.  Was this ever resolved?  Please some guidance.  I have created a second alias under her account, but how do I delete the original generated alojdodjoridlgh@xboxlive????

Any help is appreciated.

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Did anyone ever get back to you about this?

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Nope, still unresolved. I have probably made 10 calls to Microsoft and nobody can help.

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Hi,

Is the Microsoft Account under a domain registered in Windows Live Admin Center?

Support for domains has been discontinued.  Refer to: https://domains.live.com/

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I raised a support case for my son's account and after going around the houses 7 weeks later the problem is resolved.

Some changes were made on the account and that enabled the account to be renamed to the non xboxlivefamily email address

If it helps to track down the resolution my case number was SRX1302558812ID.

Simon

SQL Server MVP http:\\sqlblogcasts.com\blogs\simons

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