Unable to access Hotmail account

My wife's Hotmail account has been unable to be accessed for over 15 years for what appears to be a forgotten password. The confirm identity process is pointless asking whom an email was sent to recently and what a subject line may be when access has been denied or blocked. We want her email account back!! This is complete BS. Very frustrating. Tried the 'Send Code' to another email address. This only starts the same BS confirm identity page again. She wants her Hotmail account back so she can actually change her profile and password, etc.
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Hi JoSmi321,

This is Frank and I’m an Independent Outlook Advisor. I’m glad to assist!
Sorry to hear that you have trouble getting access to the Hotmail account.

Pleas be advised that accounts are deleted after 365 days due to inactivity if you don't log in. That means, all messages, folders, contacts will also be purged/deleted permanently. If this happens, that specific email address will be available but all items could no longer be recovered - means it will be a newly created account.

If you need further clarifications, please let me know.

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Well Frank 

She has been able to continue using this account with Facebook without issue. So I don't think I activity is the problem. Facebook Gameroom just started this confirm identity ****, followed by outlook (formerly hotmail).

Thanks for the suggestion nonetheless.

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Hi JoSmi321,

I understand that the Hotmail account is linked to a Facebook account. However, it will not keep the Hotmail account active. For you to keep it active, you have to login to the account at least before it is tagged as dormant. If Facebook prompts to confirm your identity that means the account is inactive or worse does not exist anymore. It is really frustrating to have this kind of issue since it happened to me before.

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She has had incoming mail to this account from subscriptions non-stop for 20+ yrs... just no outbound as Hotmail has never let her back In to change/modify the account.

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Hi JoSmi321,

Incoming emails to the account will not keep the account active. It is when you access the account itself

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The Hotmail address is the 'name' used to login to the Facebook account.

It is also the contact address for the Facebook account.

Emails sent by Facebook to the old address are bouncing back to Facebook which is why Facebook is asking for the confirmation.

Where is she seeing the subscription emails?

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Unable to log in, thus not able to see any of her subscriptions, as such is semantics at this point... if the account was to be tagged as a dormant account.... would have done so several yrs ago by the response(s) thus far.

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Last updated September 9, 2020 Views 157 Applies to: