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“Something went wrong” Sign-in error with X-Auth-Error field - ADDriveStoreAccessNonLocalException

Nicholas_W_ started on

Customers who encounter a “Something went wrong error page” need to click on the more details link to expose the full error message.  If the X-Auth-Error field shows ADDriveStoreAccessNonLocalException please attempt to sign in to your account by going directly to http://outlook.live.com/OWA

Error screenshot:

If your account does not include a Microsoft domain (hotmail.com, outlook.com, live.com, msn.com) please try the following if you still cannot access your account via http://outlook.live.com/OWA

NON-MICROSOFT DOMAIN ACCOUNTS ONLY!

  1. Add another alias to your account and make it primary.  Or, if you already have an account alias, make it primary:  https://support.microsoft.com/en-us/help/12407/microsoft-account-manage-aliases

  2. Rename your account to something else:  https://support.microsoft.com/en-us/help/11545/microsoft-account-rename-your-personal-account

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