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hi my wife has a hotmail account she can recive emails but not send. It keeps telling her that her log in details are wrong. We have tryed retreving the  Account but then they tell her we not giving  enough information.  She only sends 3/4 emails a year but  receives a lot.  Hope someone can help. 


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Hi Andrew,

The account recovery form was created to provide an option to our customers who were unsuccessful in resetting their passwords.  We've made a guide that you can follow, which can be accessed through this link. Make sure to carefully follow the steps in the correct order.

Once our support team receives the recovery request, they'll send the results of the investigation through the alternate email that you provided. If the recovery request is approved, you'll receive instructions on how to recover your account from there.

Let us know if you're able to recover/reset your wife's account password after following the steps in the article..

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Have filed in 4 forms with imfomation and it keeps coming back with not enough imformation but keep filling in as much as we can but with no joy. 

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Last updated February 26, 2019 Views 2,848 Applies to: