why can't I log into outlook from my mac anymore?

Up until last week in May, I never had any problems logging into my Outlook (hotmail) account. Now I am getting a screen saying "something went wrong, try again later) consistently for the last two weeks. I can access from my pc, but not from my MAC. The support is useless. What can be the situation and how can I get past this ridiculousness? Thank you, in  advance.

Hi z7242,

 

We appreciate your time for posting here at Microsoft Community. I understand that you were unable to access your account on your Mac but can access it on your PC. Let me see what I can do to rectify the problem that your having.

 

Kindly check the status of your server here.

 

Since you can access your account on your PC and the issue only persists on your Mac, I suggest that you optimize your browser. This will serve as an initial troubleshooting step and to determine whether the issue is cause by corruption in the temporary internet files or in other cached information that is used by your browser. Visit this link for more information.

 

We also suggest that you try to use other browser on your Mac to check if you will encounter the same issue. This will help us isolate the problem and will help us determine if this is a browser specific issue. To know more about the best browser for Outlook.com please refer to this article.

 

Please let us know the results so that we can provide further assistance.

 

Thank you.

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I have a very similar issue

I can log in from my web browser (Safari) but Outlook on MS Office for Mac no longer works.....

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I have been having the same problem. I can access Outlook on my iPad but not on my Macbook. Occasionally I can log on but then can't send mail. I just get a spinning icon thing. I've tried switching from Safari to Firefox but it still doesn't work. Very frustrating. I've had the account for a long time. My friend is also having problems with a Mac. I'm checking the "notify me" button but don't know if I'll receive the notice and this is an old post anyway.

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Last updated October 24, 2020 Views 8,441 Applies to: