The reasons for issues with your Microsoft account can be unique for each customer. We may need to gather personal information to help us determine if action is needed directly on a customer’s account to resolve the issue. This cannot be done safely or effectively through a public forum.
In order to better protect you and your information and get you the support you need, please review the help articles for the following sub-topics. After reviewing an article, if you need additional help from a Microsoft representative, links are available in each article.
Edit My Information
Errors with signing in or accessing your account, go to http://windows.microsoft.com/en-us/windows-live/id-support
Account temporarily blocked
Use aliases to add email addresses to your account
This profile is temporarily blocked
Close My Account
How do I close my account for Outlook.com, Hotmail, and other Microsoft services?
For more self-help articles, go to our support page, http://windows.microsoft.com/en-us/windows-live/microsoft-account-help#microsoft-account=tab1.