Where do I get additional support for My Account and Information issues?

The reasons for issues with your Microsoft account can be unique for each customer. We may need to gather personal information to help us determine if action is needed directly on a customer’s account to resolve the issue.  This cannot be done safely or effectively through a public forum.


In order to better protect you and your information and get you the support you need, please review the help articles for the following sub-topics.  After reviewing an article, if you need additional help from a Microsoft representative, links are available in each article.




Edit My Information


Errors with signing in or accessing your account, go to http://windows.microsoft.com/en-us/windows-live/id-support


Account temporarily blocked



Use aliases to add email addresses to your account



This profile is temporarily blocked



Close My Account

How do I close my account for Outlook.com, Hotmail, and other Microsoft services?



For more self-help articles, go to our support page, http://windows.microsoft.com/en-us/windows-live/microsoft-account-help#microsoft-account=tab1.


Question Info

Last updated April 17, 2021 Views 120,683 Applies to: