Where do I get additional support for My Account and Information issues?

The reasons for issues with your Microsoft account can be unique for each customer. We may need to gather personal information to help us determine if action is needed directly on a customer’s account to resolve the issue.  This cannot be done safely or effectively through a public forum.

 

In order to better protect you and your information and get you the support you need, please review the help articles for the following sub-topics.  After reviewing an article, if you need additional help from a Microsoft representative, links are available in each article.

 

Subtopics:

 

Edit My Information

 

Errors with signing in or accessing your account, go to http://windows.microsoft.com/en-us/windows-live/id-support

 

Account temporarily blocked

http://windows.microsoft.com/en-us/windows/outlook/account-temporarily-blocked

 

Use aliases to add email addresses to your account

http://windows.microsoft.com/en-us/windows/outlook/add-alias-account

 

This profile is temporarily blocked

http://windows.microsoft.com/en-us/windows-live/profile-temporarily-blocked

 

Close My Account

How do I close my account for Outlook.com, Hotmail, and other Microsoft services?

http://windows.microsoft.com/en-us/windows-live/account-close-account

 

For more self-help articles, go to our support page, http://windows.microsoft.com/en-us/windows-live/microsoft-account-help#microsoft-account=tab1.

 

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Last updated November 25, 2020 Views 117,696 Applies to: