Q: Problem changing the primary alias.

I actually thought a live support might work better for this problem, but the "Microsoft account" link in the live help section doesn't work.

Well, here's the story. MS launched a service named CoolHotmail around 2007 or so. It provided many domain names to choose from for your email. I registered an account using the domain "". So, I have got an account <nickname> I thought it was cool, as a kid, but I don't like it so much anymore. You guys recently launched Outlook, and I upgraded my account. I was able to get <first name> The problem now is that I can't use it as my primary alias. Earlier, I simply used to get a message that "The primary alias associated with this Microsoft account can't be changed". But, I recently read that you guys fixed it so that everyone can rename their primary alias. But now, I get this message, "Your organization's policies prevent you from changing your primary alias." But there is no organization, it was a private mail. I guess the weird domain is causing the problems. Can you guys fix it your end? I will be very grateful.

Also, please don't suggest that I can log in using any alias now, because I already know that and that's what I used on my Windows Phone. But, not logging in with your primary alias causes problems, like I wasn't able to use FB chat in the Messaging application.


P.S. : I don't wanna provide the emails here, just contact me privately.

Hi HimanshuPrasad,


Thank you for posting your concern in Microsoft Community forum.


We understand you're having issues on your alias account. There is a new secure online form to report Microsoft account related issues. Please click this link and choose the error message that applies to your issue.


Let us know if you have other concern with Microsoft services.



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Thanks, Joy! None of the options there described my situation, so I chose the "My Problem isn't listed here" option and submitted my issue.

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Sorry this didn't help.

Did you eventually manage to solve it? I have the exactly same problem...

BTW CoolHotmail was a nice thing (I don't like my username but I do like the domain), I wonder why it was canceled... 

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Sorry this didn't help.

Question Info

Views: 310 Last updated: February 10, 2018 Applies to: