An error occurred while processing your request. Reference #97.de184b17.1378775350.db378ad

Hi

I can't access my emails from any device, from iPad/iphone it says that my password cannot be verified.  From desktop it gives me this error and ref...

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Reference #97.de184b17.1378775350.db378ad



 

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Last updated September 11, 2019 Views 16,789 Applies to:

Same problem

 

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Reference #97.c581093d.1378778244.c8cc2ec

 

Please someone help us!!

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Mines also doing the same.

The announcement section above indicates an outage and so does http://www.isitdownrightnow.com/live.com.html#commentstop

Bear with it im sure the support mods have informed incident management  and they have engineers looking into this. Hopefully its resolved soon.

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Hi everyone,

 

Welcome to Microsoft Community. Let me try to assist you with your concern, about receiving a message with a reference code and unable to access your email account on your Apple devices.

 

I understand how tough to each and everyone of you having this kind of issue with your devices. Does the issue occur using a different email account? Is this the first time that this have happened on your device? There have been some reports by user's who are having similar issues. Does the issue also occur when accessing your account using your mobile's default internet browser? 

 

As an initial troubleshooting, please reconfigure your account or remove and re-add your account from the devices and check if the issue will persists. We also like you to try other Microsoft account as well.

 

We are looking forward to your response.

Thank you.

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Hi Randel this is resolved for me - it was confirmed related to the outage Monday morning.

 

Many thanks

 

Shabz

 

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indicates a server outage

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