Microsoft Learn Q&A needs your feedback!

Learn More

Outlook Forum Top Contributors:

Don Varnau - Stefan Blom - Hal Hostetler - MVP-Outlook - NoOneCan - Ron6576 ✅

Contribute to the Outlook forum!

Click here to learn more 💡

Hello! Are you trying to recover or access your Microsoft Account?

Please keep in mind that the Microsoft account recovery process is automated, so neither Community users, Microsoft moderators, nor Microsoft live support will be able to assist in the process. We recommend checking out the following resources for help in regaining access to your account:

· I can't sign in to my Microsoft account - Microsoft Support

· Help with the Microsoft account recovery form - Microsoft Support

· How to recover a hacked or compromised Microsoft account - Microsoft Support

Ask a new question

MichaelTabb

Why is an IMAP Inbox Only Displaying 10,000 Items When There are Many More Emails on the Server?

I have an IMAP email account that is hosted by AOL Mail, which I download into Outlook 365. The AOL Account has emails going as far back as 2015, and until recently all of those emails were visible (and searchable) through Outlook. About 2 weeks ago, I noticed that I could no longer search for emails going back farther than 6 months ago. Those emails are still on the AOL server; I can see them if I use AOL's webmail interface (which is pretty mediocre). But they are no longer downloading into my IMAP inbox. Indeed, at the bottom of the inbox it now says I have 10,000 items.

That's the maximum. If I delete say 100 emails, another 100 emails will download from the AOL server but the downloading will stop when I hit 10,000. (When new emails download from the account, older emails are deleted so I'm just about always at 10,000 items). The full set of emails remains on the AOL server.

In my IMAP Account Settings for this email account, I have the "Keep Mail offline" setting pushed all the way to the right at "All".

I can't find any setting in Outlook that limits the number of emails. Nor does there appear to be any setting in the AOL account that limits 3rd party IMAP mailboxes to only 10,000 items (at least not one that I can find). New emails are downloading and syncing with the AOL server, so my connection settings appear to be correct.

Is there some kind of Registry setting that is limiting the number of items that will load into this email inbox? I used to have access to all of the emails that were on the AOL server. Is there any way to get that back?

One last note. I deleted the AOL account from Inbox, rebooted and then reinstalled the AOL account. It still only downloaded 10,000 items in the IMAP inbox. Also I'm using the most recent version of Outlook 365.

Thanks for any help anyone can provide.

Question Info

Last updated May 22, 2024 Views 11,597 Applies to:

Why is an IMAP Inbox Only Displaying 10,000 Items When There are Many More Emails on the Server?

Replies (314) 

Question Info

Replies (314)