Why are cc recipient seeing my previous emails?

Hi Kamil Jagaban,

We understand that you have concerns with the previous emails or conversations that you have which are seen by the recipients under the CC field. Allow us to check on this and we’ll assist you in the best way we can.

Based on your description, it seems like you’re using the same email thread/conversation when you originally exchanges messages with the recipients of the email until you removed some of them and add them again in the CC field of the same email thread. Is that correct? Can you confirm if this would be the case? If not, you may elaborate further and provide us details.

If that would be the scenario as mentioned above, then it seems that it’s working as expected since the email trail is the same when the new recipients were added back to it.

Should you have any clarifications, don’t hesitate to let us know.

Hi Kamil Jagaban,

We understand that you have concerns with the previous emails or conversations that you have which are seen by the recipients under the CC field. Allow us to check on this and we’ll assist you in the best way we can.

Based on your description, it seems like you’re using the same email thread/conversation when you originally exchanges messages with the recipients of the email until you removed some of them and add them again in the CC field of the same email thread. Is that correct? Can you confirm if this would be the case? If not, you may elaborate further and provide us details.

If that would be the scenario as mentioned above, then it seems that it’s working as expected since the email trail is the same when the new recipients were added back to it.

Should you have any clarifications, don’t hesitate to let us know.

Yes it is the same email thread. with the intention to copy only relevant recipient in the follow up emails.

I think this is rather bad and does not protect GDPR.

What is the essence of exclusion if when you are brought back to the conversation you will have access to what was previously discussed.

This happens only in outlook and is already causing serious damage in our organisation

I do hope Microsoft will look into this

Thanks for your response

Meanwhile in this particular circumstance, there had been conversation up the strand that a set of recipients were excluded, and the excluded recipients got included while a lower part of the conversation (previous conversation within the strand) was used to respond, and this part was maintained in subsequent conversation with the previously  excluded persons, will it be possible at any point for them to see the upper conversation that had taken place before their inclusion?

Regards,

Thanks for getting back to us.

We truly understand your concern with the data protection that’s related to the content of the email wherein it shows the previous exchanges at the time the associated recipient was removed and re-add it to the conversation afterward. To confirm, are you using a work account with an Office 365 Business subscription? The reason we asked is that there may be settings that can be set for this if you’re using a business/work account. Also, which Outlook platform are you using in sending the emails? Is it via the Outlook desktop application or through the Outlook.com website from a browser?

As the way email threads can be managed is by setting the replies and forwards option for the email to not include the previous message in the reply. You may check this article: Change how the original message appears in replies and forwards that for the Outlook desktop app version.

Regarding your second reply to us, if you have a different setup or way on how the email threads are presented, it would be better if you could share a screenshot or images of it to get this further explained. You may send it via Privat Message for security purposes and to keep it private. We’ve sent you one and to check the private message, go to your Profile page and click on View private messages.

To notify us and have us get back to you, simply reply to this post.

Yes, i am using a work account with office 365 business subscription

I sent through outlook.com web

I hope this helps.

Regards

Kamil

Thanks for providing that information and for standing by on this concern.

Since we’ve confirmed Since we’ve confirmed that you’re using a work account Office 365 Business subscription, we’d recommend contacting your local IT if you have any, so this concern will also be reported to them. They may need to check the specific setting for your account.

Also, while you’re coordinating with them, we’d be moving the thread to the appropriate forum category that handles business queries. The designated experts for this type of product will be picking up this thread and will continue to provide support regarding your concern. They will check on this and provide steps on how this can be sorted out.

No need to re-create the thread and it will be the same post. To set the expectation, the waiting time for a response usually takes 24 to 48 hours, depending on the thread volume being handled by the support team of this category.

We thank you again for taking the time to raise this query.