Using Incredimail with new Outlook

Hello Elaine,

The issue you're experiencing with sending an email might be due to a variety of reasons, and one is your Internet Server Provider or network might have a firewall that blocks connections to your e-mail service. For us to come up with an effective resolution, we would like to know the following information:

• Are you using the Outlook app or the web based version of Outlook? To check, you may check this link.

• Which email provider are you using? Are you using an Exchange Server?

• Does the issue occur for a specific recipient or to all contacts?

• Are you encountering an error message? If so, kindly provide the full error message.

• Are you having issues with Outlook in a corporate environment?

• Can you tell us how Outlook is configured? Are you using POP, IMAP or Exchange? 

• Which version of Windows are you running? 

We are keen on hearing back from you.

Have any of the following changed?

Incoming Server                        imap.mail.outlook.com

Outgoing Server                        smtp.mail.outlook.com

Outgoing mail SMTP                 587

Incoming mail IMAP                  993

If so, can you please let me know what the srttings are? If not, then please let me know anything else I can try. This has only happened in the last few days and appears to be related to the new Outlook version.

Thanks

Elaine Saunders

Hi. Can you give the information asked above?this is for us community members help you better. Furthermore, you can check these links. https://support.office.com/en-us/article/POP-IMAP-and-SMTP-settings-for-Outlook-com-d088b986-291d-42b8-9564-9c414e2aa040

https://support.office.com/en-us/article/POP-and-IMAP-email-settings-for-Outlook-8361e398-8af4-4e97-b147-6c6c4ac95353

Hope this helps

> Outgoing Server                        smtp.mail.outlook.com

Change those first dots to hyphens. You're specified the servers incorrectly. Also, be sure to specify SSL encryption.

I accidently put a full stop instead of a hyphen. I checked all the settingsd from the Outlook site and they were correct. I have deleted my email account from Incredimail and added it again using their wizard. This was with their advice. Outlook will not accept my connection from Incredimail so there must be something wrong in Outlook as all the settings match to the Outlook site in Incredimail. To be absolutely certain that I had got the correct password I changed it in Outlook (Microsoft) BEFORE I added the account in Incredimail. I cannot even import my contacts into incredimail as I cannot see the "file" button in Outlook and I have explored every avenue in order to get it. Help with this would also be appreciated.

Than you

Elaine

We appreciate the update, Elaine. For us to isolate this issue further, you may want to use a different email client such as Windows Live Mail or Microsoft Outlook and see if the issue persists. If it fails to work, it would be best if you contact your email provider developer team, for better assistance.

Let us know if you need anything else, and we'll be here to assist.

Incredimail have asked me to do the following

1. IMAP and SMTP mail server addresses.
2. Port numbers for the IMAP and SMTP mail servers.
3. Do you need to authenticate when sending mail?
4. Do you need to use SSL?

Thank you for keeping us updated Elaine. You can either choose POP or IMAP for your account settings. Most users uses IMAP, but few may use POP. To know more about this, kindly see this link. For more information about IMAP and POP, visit this support article: What are IMAP and POP?

As an additional information in adding other email accounts to Outlook.com, check this support link.

Let us know how it goes, so we can further assist you.