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Undeliverable message

Hi there. I've had my hotmail account for years and have never had a problem.

However, today, emails that I send are returned as "undeliverable". With the following message:

Your message couldn't be delivered because the recipient's email system wasn't able to confirm that your message came from a trusted location. For Email Administrators This error is related to the Sender Policy Framework (SPF). The destination email system's evaluation of the SPF record for the message resulted in an error. Please work with your domain registrar to ensure your SPF records are correctly configured. exhprdmxe55 gave this error: Message rejected due to SPF policy - Please check policy for hotmail.com. IB301 i{d3bc1fb5-be30-4ec6-a6cf-1013.

Any clues?

Hello, Wally _VX.

Thanks for reaching out to our Microsoft Community Forum. Please accept our warmest regards and sincerest hope that all is well.

 

We understand that you've been unable to send any emails using your Hotmail.com account. It also appears that every time you send an email you get a notification informing you that it was blocked, and a reference is made to the Sender Policy Framework or SPF as the cause.

So, we are currently investigating an issue that seems to affect Hotmail.com users where-in they receive a bounce message or Non-Delivery Reports (NDR) when sending any emails. A bounce message is a notification that is automatically sent to the sender if an email is not delivered to the recipient for various reasons.

However, according to the most recent update in our https://portal.office.com/ServiceStatus page, this issue has now been fixed. Refer to photo below.

Image

Feel free to reply to this thread if you need further help or the issue still persists for you.

 

Sincerely,

 

Glenn Rue

Forum Moderator

Microsoft Community

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Hello, Wally _VX.

 

We haven't heard from you in the last 72 hours, so we will be considering your issue resolved. Moving forward, we will not be monitoring this thread so if you need further assistance, please create a new thread to discuss these concerns by clicking the link below. Or click on the Ask a question option as shown in the photo.

 

https://answers.microsoft.com/en-us/newthread?threadtype=Questions&cancelurl=%2Fen-us%2F

 

Image

 

Thank you for understanding.

 

Respectfully,

 

Glenn

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I am still receiving the above message on the 30.08.23

1 person found this reply helpful

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Question Info

Last updated July 25, 2024 Views 259 Applies to: