Hi Chris,
Thank you for reaching out to this forum. I'm Utkarsh and as a fellow Microsoft user, I'm here and ready to help you today.
I am a user like you, this is a user forum and not Microsoft directly.
If you're having trouble signing into your Outlook account, there are a few steps you can take to troubleshoot the issue:
1. Check for Unusual Sign-In Activity: Microsoft may monitor for unusual sign-in activity, so if you are traveling to a new place or using a new device, you might be asked to confirm your identity. Ensure that you follow the prompts to confirm your identity if necessary.
2. Reset Password: Try resetting the password for your work email account.
3. Try signing in from a different device or browser: If you're having trouble signing in from your own machine, try signing in from a different device or using a different web browser to see if the issue persists.
4. Clear browser cache and cookies: Clearing your browser's cache and cookies can sometimes resolve sign-in issues. This action may vary depending on the browser you're using, but generally, you can find this option in the browser's settings or preferences menu.
5. Recreate Outlook Profile: If you are experiencing issues with logging into Microsoft Exchange or opening Outlook on Windows 10, you can try recreating your Outlook profile by removing the problematic account and creating a new profile.
I am NOT a Microsoft Agent/Employee.
I hope this is helpful!
Best Regards,
Utkarsh
