Unable to sign into my mail outlook account (error: Unable to connect to server)

Hi,

I recently had to replace my Galaxy note 5 for a newer working one. I am trying to sign into my Mail (Outlook exchange) App. However, when I try to set up my account with outlook.com on the Mail app. I select the Microsoft Exchange ActiveSync, shows an error response "Unable to connect to server" I tried following the steps provided online but nothing has worked. How can I sign into my mail account without downloading the outlook app separately?

Hello RA31

Microsoft Exchange ActiveSync is for Exchange Online or Exchange Server accounts not for Outlook.com

If you are using the native mail app for your Android device you will have to select the IMAP/POP option instead, please see:

https://support.office.com/en-us/article/add-yo...

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Hello,

Thank you very much for responding back. I tried what you suggested and it still shows and error response of "Unable to set up account" when I set a IMAP/POP options. I attached an image to show you what I see.

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Hi there! My name is Brandon. I'm an Independent Advisor and a Microsoft user like you.

Are you trying to add your Outlook.com email account to the Samsung Email app?
In most cases, you will have the option to select "Hotmail/Outlook" from the initial set up page. This will allow you to set up your Outlook.com account to the app.

Hope to hear from you soon.

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Last updated September 30, 2021 Views 176 Applies to: