Today my Junk folder was missing from Hotmail !!!

I have been using Hotmail pretty much ever since it came online. Yes, I know how bad it is for spam plus all the Outlook & MS hate out there, but it has been my email addr for over 25 years and I don't want to have to change that. Yes, I also have a Gmail account....I use that for gaming, it is somewhat anonymous since it doesn't have my name in it like I do on Hotmail.

I have reconciled myself to the hassle of dealing with my Hotmail spam every day with my morning coffee. I usually have 25-30 in there from overnight, and I have to go thru them because for some reason Hotmail insists on putting at least some of my emails from CVS Caremark in the Junk folder, so I have to catch that and move them to Inbox.

Today when I fired up my browser and went to the Hotmail tab (which I keep pinned at all times), there was no Junk folder !!! Perhaps MS has updated Hotmail so that it doesn't have a Junk folder anymore ? There are a couple of problems with that: first, I would like to be told when a major change like that takes place, and secondly, how do I know that some of my Caremark emails are not now falling into whatever black hole all the junk mail I used to get every day is going, i.e., where is all my junk mail going now that I don't have a Junk folder ?

One other possibility that I can think of is that perhaps *I* moved it. Sometimes my old hand spasms (for want of a better word) and jerks the mouse as I am moving it. This has gotten me killed more than once in a game. Seems I remember a time in File Explorer where that happened as I clicked on a folder and I wound up moving the folder into another folder rather than opening it. I wonder if that might have happened here ? I looked for the Junk folder in the other folders and have not found it.

Thanks in advance for any help !!!

Hi JaggedOne, I'm Calvin, thanks for participating in the Microsoft Community. I'll do my best to help today.

That is weird. The junk folder should appear to you there. It hasn't been removed or anything.

May I suggest that you access your account using other browsers or on incognito mode to see if the folder appears when you access there?

Also, you may want to try this suggestion made by the user Sam that I found on the link below.
Source > https://answers.microsoft.com/en-us/outlook_com...

I will quote you that suggestion here too.

*Clear Cache and cookies on the browser then close browser. Then click on the link below and sign in. Should bring you right to your junk mail folder.
https://outlook.live.com/mail/junkemail*

Try those methods and tell me if they helped you solve the issue!

Best Regards,
Calvin S

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Last updated January 1, 2025 Views 9,921 Applies to: