sign in details

Hello I’m Adeyemi and I’d be happy to help you with your question. I understand your frustration with the situation. Here are some steps you can take to resolve this issue: 1. Change the email address or phone number for your Microsoft account: You can follow the steps on this page to change the Microsoft account email address or phone number (also known as your account alias or username) that you use to sign in. If you change your account alias, or remove an alias and then add a new one, all licenses linked to your Microsoft account will remain with your account 2. Remove an existing alias from your Microsoft account: Sign in to your account by using your existing alias and password. Go to Your info at the top of the page. Select Manage how you sign in to Microsoft. Select the alias that you want to remove 3. Add a new alias to your Microsoft account: Sign in to your account by using your existing alias and password. Go to Your info at the top of the page. Select Manage how you sign in to Microsoft. You might be asked to verify your account before any changes can be made. Follow the instructions that are provided to select your alias 4. Change sign-in preferences on your Xbox console: Press the Xbox button to open the guide. Select Profile & system > Settings. Under Account, select Sign-in, security & PIN. Select Change my sign-in & security preferences I hope this helps. Give back to the community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below. Kind regards, Adeyemi

I appreciate your help man but it will not let me change any of that because I changed my phone number. I cannot verify my account because the number I used for this account is the number I had over a decade ago that I no longer use. I also cannot request to cancel the change of phone number as it is asking for the last 4 digits of my old phone number so it can send a verification code to that number. I do not want to have to wait 3 weeks before it lets me do what I want to do in the way you have mentioned.

I'm sorry to hear that my suggestions did not work If you've already tried all the troubleshooting steps and the issue persists, it might be best to report this issue to Microsoft Support. They have the resources to investigate this issue further and might be able to provide a solution or a workaround. Once you have feedback after contacting them, please let us have feedback here too Kind regards, Adeyemi

How do I get in contact with them?

You can contact Microsoft Support by visiting their support page: https://support.microsoft.com/en-us/contactus. On this page, you can sign in to get the right help and support for your specific product. They will show you self-help options first, go for additional help to set up a live chat with a Microsoft specialist. Regards, Adeyemi