SaRA doesn't install

I have an issue with my Outlook 365 profile asking for a password for an account that no longer exists in my Exchange account at work. I downloaded SaRA and now it won't install. All I get is a title bar with the minimize, expand, and close buttons.

Do you mean the Sara utility wont install?

https://support.microsoft.com/en-us/help/4098558/how-to-scan-outlook-by-using-the-sara-tool

Have you opened the mail applet in the control Panel and viewed the Email accounts, to if necessary remove the 'bad account'?

Contributor since 2006
Currently win11 Pro & O365 Bus, multiple devices

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Hello PegWier


Microsoft Office 365 Support and Recovery Assistant helps Office 365 users troubleshoot and fix Outlook client problems.

Please try with this linkFix Outlook and Office 365 problems
https://diagnostics.outlook.com/#/

Then, follow these steps:
1. Run SaRA/On the first screen, select Outlook
2. Select any of the following options, as appropriate, and then click Next:
• Outlook won't start
• Outlook keeps hanging or freezing
• Outlook keeps crashing with a message "Microsoft Outlook has stopped working."

SaRA runs some diagnostic checks, and returns some possible solutions for you to use to address the Outlook connectivity issues.

I hope this information helps. Please let me know if you have any more questions or require further help. 
Regards 

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Last updated June 1, 2023 Views 2,031 Applies to: