Problem In New" Outlook (June 2023) -- I cannot discover how to enable Touch Mode after upgrading from a Touch Mode enabled version of Outlook to new Outlook. I am running O365 on a Surface Pro 7.
The upgrade process does not recognize the prior Touch Mode configuration, and the MS Support instruction-article on how to enable the functionality does not apply to new Outlook.
April 10, 2025
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re New Outlook 365 and Touch Mode
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Hi, I'm Diane and will be happy to help you today.
If touch is supported in the New Outlook (Outlook Pre), it will just work - there is no option to enable or disable it like there is in Outlook desktop.
-- Diane
--If touch is supported in the New Outlook (Outlook Pre), it will just work - there is no option to enable or disable it like there is in Outlook desktop.
-- Diane
Diane Poremsky
M365 MVP, specializing in Outlook, Exchange, and Microsoft 365 apps.
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To make sure I was clear ... In "old" Outlook, I am able to make the below-pictured Right-Sidebar with Touch visible by
1. Creating a New Message window,
2. then using the Quick Access Bar to toggle on Touch Mode,
3. then closing the new message, and
4. then returning to Outlook's main window.
Turn Touch Mode on or off - Microsoft Support.
This toggles the right-sidebar on and off in Outlook.
After upgrading, the Right-Sidebar is no longer visible, and I cannot figure out how to make it available.
How do I accomplish enabling this sidebar in "new" Outlook?
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The new Outlook is the one with Pre on the icon? It is touch enabled but does not have the Touch Bar available on the side. The new Outlook is built using the scripts that power Outlook on the web and it only has features available in Outlook on the web.
--Diane Poremsky
M365 MVP, specializing in Outlook, Exchange, and Microsoft 365 apps.
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Good to know. Am I correct that the "new" Outlook is not really an upgrade to OL 365?
It's very strange in an Office365 subscription for MS to offer a less capable version of the app (even if pre-release) that downgrades to the free Live.com model.
If this pre version is the future of OL365, a bug should be filled against the "new" Outlook so it can be appropriately updated.
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No, it's not an upgrade to the Outlook that is included in Office. It's going to be a replacement for Windows Mail. For Mail users, it will be an upgrade, but not for Outlook desktop users.
Right now, it is perfect for Outlook on the web users who have 2 or more accounts - it uses the same scripts so the interface is the same (no need to learn a new program) but can show the accounts in one app, rather that switching browsers or logins.
When it is farther along, it can be an offline client for Outlook on the web users - but at this time, it is online only, no locally stored cache.
--Right now, it is perfect for Outlook on the web users who have 2 or more accounts - it uses the same scripts so the interface is the same (no need to learn a new program) but can show the accounts in one app, rather that switching browsers or logins.
When it is farther along, it can be an offline client for Outlook on the web users - but at this time, it is online only, no locally stored cache.
Diane Poremsky
M365 MVP, specializing in Outlook, Exchange, and Microsoft 365 apps.
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SI
Hi Diane
I have the exact OPPOSITE problem if you could suggest a fix please?
I can't stand the side thing like in the photos the other guy showed, and prefer how it was with the reply/etc "above" the email.
Now it sits above AND to the side making the actual body of the email smaller which is extremely annoying!
I found (what I thought) was a fix, being I click at the top to customize quick access - select touch and mouse mode - choose mouse mode and then it disappears.
HOWEVER, I go back to my emails within 30mins and it keeps self activating again and I have to do the whole process pretty much every single time?
I don't want this. Is there a way to make it how it always was?
Same thing with the new "themes". It just looks weird now and I can't find a "theme" to make it look like it always had previously.
I have no idea why Microsoft introduce stupid things we never ask for - yet still can't fix current problems that we've always had.
Please help if you can!
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Question Info
Last updated August 1, 2024 Views 975 Applies to: