Re-Install Outlook Customer Manager

I accidentally uninstalled outlook customer manager add-in from Outlook 2016.  How can I re-add it? It doesn't appear in the Store.
Answer
Answer

Hi Michael,

I suggest you follow the steps below and see if you can get OCM back:
1. Make sure the release option is set to “First release for everyone” in Admin Portal. OCM is currently being provisioned only to tenants who selected this option.
2. Run the “click to run” install pack directly on your computer without uninstalling any Office software. You can download the install pack from your Office 365 portal. 

3. Please double check the" Outlook Customer Manager" occurs in "Office 365 Admin Center>Users>Active Users>Click the user>Product License Edit>under Office 365 Business Premium page.

[Updated by AlisonWang MSFT, 02:48, Jul 22, 2017 (UTC)]

Thanks,
Alison

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Last updated October 5, 2023 Views 7,829 Applies to: