Hi
Greetings!
Thank you for posting in Microsoft Community. We are happy to help.
I understand that you're unable to access your @rochester.rr.com email account using the new Outlook application or website. I can help you troubleshoot the issue and provide step-by-step instructions for setting up your non-Outlook email account in Outlook.
Here are the potential reasons why you're encountering this issue:
Incorrect Username or Password: Double-check if you're entering the correct username and password for your @rochester.rr.com email account. Ensure there are no typos or extra spaces.
Account Migration Issues: If you recently migrated your @rochester.rr.com email to a new provider, it might take some time for the DNS records to propagate fully. This could cause temporary delays in accessing your email through Outlook.
Outlook Configuration Issues: There might be an issue with how your @rochester.rr.com email account is configured in Outlook. The settings might be incorrect or incomplete. See this thread - https://support.microsoft.com/en-au/office/troubleshooting-outlook-email-setup-8da1fb2d-316b-4448-a7cd-f543dd083315#:~:text=Enter%20your%20account%20password%2C%20then,Choose%20Connect.
https://support.microsoft.com/en-us/office/change-or-update-email-account-settings-in-outlook-for-windows-560a9065-3c3a-4ec5-a24f-cdb9a8d622a2
To resolve this issue, follow these steps:
Check Username and Password:
On a computer, open a web browser and go to the login page for your @rochester.rr.com email.
Enter your username and password carefully.
If you can log in successfully, then the issue is with Outlook configuration, not your account credentials.
Verify Account Migration:
If you recently migrated your email account, contact your new email provider and confirm that the migration process is complete.
Ask them if there's any additional waiting period before your email can be accessed through Outlook.
Configure Outlook:
If the username and password are correct and the migration is complete, then it's likely a configuration issue in Outlook.
Open Outlook and go to File > Info > Account Settings.
Select your @rochester.rr.com email account and click Change.
Ensure the account type is set to IMAP or POP3, depending on your email provider's instructions.
Enter the correct Incoming and Outgoing server settings provided by your email provider.
Click Next and then Finish.
Remember to check your email provider's website or contact their support team for specific instructions on setting up your email account in Outlook. They may have additional requirements or configuration steps that need to be followed.
Please kindly let me know if the possible solutions provided helps and if you need any other assistance, I will be more than happy to help further.
Please, remember to give back to the community. Help the next person with this problem by rating how this conversation was helpful. Kind Regards -Adedayo
