OWA, New Outlook (Outlook for Windows) - Current folder not updating

Hello,

Good day.

Thank you for posting in the community.

We've received your query and you can expect to receive a response from one of our community moderators accordingly.

At this point, we appreciate your patience and cooperation. Thank you.

Sincerely,

Community moderator 

Hello Lleyton Ritchie,

Good day,

Thank you for posting in the community

To narrow down your query I need to have more information:

1. Are all emails affected? If no, is there something common in the affected emails (e.g. external/ internal...)

2. Did you try another network/ device?

3. If you do not switch between the folders and just wait, does the email show up? If yes, how much time does it take?

4. Are there other accounts in your tenant that are affected?

5. Is classic Outlook working well?

Please do not hesitate to contact me with any questions or concerns. I look forward to hearing from you. Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Best regards,

Community Moderator

Hi Eleni,

1. Are all emails affected? If no, is there something common in the affected emails (e.g. external/ internal...)
   - It is all emails received by my work account. I tested a personal Microsoft account added in New Outlook and it doesn't have the same issue.

2. Did you try another network/ device?
   - Same result when connected to a different network. Only other device I have to test on is the iOS Outlook app which works fine.

3. If you do not switch between the folders and just wait, does the email show up? If yes, how much time does it take?
   - No, it never shows up.

4. Are there other accounts in your tenant that are affected?
   - Not that I have found. But haven't found anyone else that has the exact Outlook Version I have.

5. Is classic Outlook working well?
   - Classic Outlook doesn't have this issue. (Wouldn't say it is 'working well' hence the reason for using New Outlook)

Good day, Lleyton Ritchie.

Thank you for your reply.

The issue might be a result of many factors such as corrupted inbox rules or the size of the mailbox etc.

Please open a support ticket so that the support team can collect logs and analyze them for you. Get support - Microsoft 365 admin.

I look forward to hearing from you. Thank you for your cooperation.

Best regards,

Community Moderator