Outlook.live.com Junk e-mail filter

I usually use Office Outlook to read my mail. It is linked with POP service to my outlook.com email account. Unfortunately I often miss an email because it is moved to the "Junk email" folder on outlook.live.com. I have searched for hours and have concluded that there is no way to turn the junk email filter on outlook.live.com off. So now I have to check the junk email folder on line every day to make sure I don't have legitimate mail there. This is worse than receiving junk email - especially because I hardly ever get junk email.

I know you can add recipients to the "safe senders" list but often I get mail from people I don't contact regularly. It makes much more sense to allow all mail through and then block junk email manually by adding them to the blocked senders list.

Microsoft can you please give us the option to turn this filter off. Then those people who do get a lot of junk mail can turn it on and people like me who never get junk email can turn it off.

Hi PvC,
>>
I usually use Office Outlook to read my mail. It is linked with POP service to my outlook.com email account.
>>
Is there a reason why you are using POP instead of letting Outlook set it up as an Exchange account? That would solve the problem - you'd see the junk mail folder and could whitelist addresses right from Outlook.

Otherwise, no, there is no way to turn the junk filter off.  You can vote for the suggestion  at uservoice: https://outlook.uservoice.com/forums/601444-the-new-outlook-com/suggestions/32625482-turning-off-spam-filter
Diane Poremsky [Outlook MVP]
Outlook Resources: https://www.slipstick.com
https://www.outlook-tips.net

** I don't work for Microsoft.**
** DO NOT CALL phone numbers received in email notifications.**

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Hello PvC

Thank you for participating in the Microsoft Community, My name is Miguel T. I'm an independent Advisor

I'm afraid that is by design with Outlook.com accounts.

If you want to send a feedback about this to improve Microsoft Outlook.com service please go to:

https://outlook.uservoice.com/forums/284136-out...

However, there is a workaround for this that could be work creating an Inbox rule for all incoming message, please see:

https://www.wintips.org/how-to-disable-junk-ema...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.


I hope this information has been useful, please let me know if you still need assistance.

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Thanks for your quick response. I set this up a long time ago and at the time the Exchange option (also imap) did not work for me but I can't remember why. So POP was the only solution. Have been living with this junk e-mail issue for a long time but because I missed some inportant mail today, decided to try to fix it.

Thanks for the link to the vote site but I won't hold my breath seeing the low count there.

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Hi
I understand that it can be very frustrating when your emails go into Junk mail folder. Yes adding to safe Senders list is one way of circumventing emails going into the Junk mail folder. Are you noticing any pattern on the emails that are being sent to the Junk folder such as the content of the email and the domain of the sender?
Below is a link from the Outlook Postmaster on how Junk Mail is processed.
https://sendersupport.olc.protection.outlook.co...
Some things to do:

If an email that should be coming into your Inbox not Junk Right click it and Mark Not as Junk It this will send it back to your Inbox.
By marking Not as junk the system will learn and put those emails into the Inbox as compared to just dragging them back into the inbox.
I have seen that some people create rules to send all emails to inbox but the junk mail rules run before other rules created so that would not help.
Life of Junk Mail it is automatically deleted every 30 days.

Reach out for help:
Within your Outlook application click on the ? and then help there you can type in your description of your problem. Give information as to emails that should not be going into junk. We here are only Community Advisors the help will open a ticket directly with Microsoft.
Junk Mail rules will not go away nor should they. Your Junk Mail would be flooded with thousands of emails per day without them.
You can also Click on the feedback to add information as to Junk Mail requests you may have.

I hope in some way I have helped. I do understand how frustrating it can be.
Regards,
Sam

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>> I set this up a long time ago and at the time the Exchange option (also imap) did not work for me but I can't remember why.
>>
What version of Outlook did you use then? Outlook 2003 only supports pop and imap to outlook.com, outlook 2007 needed updates to support exchange - 2010 and up should work fine as Exchange.

There may be other similar suggestions there- that was the first one with a lot of votes on the first page using the search term i entered. It's hard to say what they will do - i know they are looking at ways to improve the filter but i don't know if turning if off is under consideration - most complaints are that it lets too much spam through and lacks options to delete the most obvious spam.
Diane Poremsky [Outlook MVP]
Outlook Resources: https://www.slipstick.com
https://www.outlook-tips.net

** I don't work for Microsoft.**
** DO NOT CALL phone numbers received in email notifications.**

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Thanks for all your suggestions.

The inbox rules does not work.

The mails that are going to the junk folder have no unusual content - they are usually just mail from people who write to me for the first time (I always mark mails as "not junk" when I find them to avoid the problem in future).

My version of Outlook is 2007. I might revisit the Exchange problem / option when I have a bit more time (these little things always suck up so much of your time). I was hoping for a simple solution.

I can't understand what the harm is in giving the user an option in this matter. Surely it is not that difficult.

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>>
The inbox rules does not work.
>>
The run after the junk mail filter, so any mail that gets filtered won't be processed by rules,.

>>
My version of Outlook is 2007. I might revisit the Exchange problem / option when I have a bit more time (these little things always suck up so much of your time). I was hoping for a simple solution.
>>
Switching from pop to imap would give you access to the junk folder but putting names in outlook 2007's safe list won't sync back to the server unless you have it in as an exchange account.
Diane Poremsky [Outlook MVP]
Outlook Resources: https://www.slipstick.com
https://www.outlook-tips.net

** I don't work for Microsoft.**
** DO NOT CALL phone numbers received in email notifications.**

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Last updated October 17, 2020 Views 3,909 Applies to: