Outlook.com reject receiving mails

This is a connected account in Outlook.com? Who is the POP account with?

In Outlook 365 I have added Hotmail account and old POP account with @mailme.ae extension. Hotmail is working fine but mailme account can't receive mails. Mailme.ae worked well for some time and after was renamed on Microsoft Exchange receiving mails creating error. 

Thanks

Hello,

please check this link

https://support.office.com/en-us/article/i-can-... en-001 & ui = en-US & rs = en-001 & ad = US

regards

Hello

It looks to me that suggested link is not suitable for Outlook 365?

It is interesting that problematic mail "mail.duhosting.ae" can be received in Windows mail but not in Outlook 365!

These types of messages I am getting:

HE1EUR01FT028.mail.protection.outlook.com gave this error:
Requested action not taken: mailbox unavailable.

DB5EUR01FT040.mail.protection.outlook.com gave this error:
Requested action not taken: mailbox unavailable.

VI1EUR04FT013.mail.protection.outlook.com rejected your message to the following email addresses:

 I am curious why I find similar error codes on the net?

Regards

JM

Diagnostic information for administrators:

Generating server: HE1EUR02HT137.mail.protection.outlook.com

*** Email address is removed for privacy ***
VI1EUR04FT013.mail.protection.outlook.com
Remote Server returned '550 5.5.0 Requested action not taken: mailbox unavailable.'

Original message headers:

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=hotmail.com;

 s=selector1;

 h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;

 bh=SouF66+KUAyGMJoSCoE5nxJZmiswjoBLVal8/5qNjiQ=;

 b=VFPjU2FfnWQNL5b1MP2RuNkLjsaHkuIsa/cV4sl97I6DQhUzXiCfu9gFGDmX2nyi+2GBjLjNY29D5MVI7WKKId1c/+NjVMio39YZZu36FxCY7UPyq6gTV0jjGQIu3rjnQyd9vSqDMWtJa4h9wMsIN6PuXRAgKS+ITGDZSH1YcLNYn0stIEfdHiJH31coieUNxFFSz0gAc+X+TrVW0hNsBXN1/F9DOijCSW/hvS0Pv1kkrBtjRumdRh2yeJdz89d8QZ71m4oK4Zh3YAVYHsBOcdAEKzUXq4zibmulS3LEJJIXTzZphUzy4SXZR1zu6vrWE97it7Iny3U0+ncmSU718w==

Received: from HE1EUR02FT033.eop-EUR02.prod.protection.outlook.com

 (10.152.10.58) by HE1EUR02HT137.eop-EUR02.prod.protection.outlook.com

 (10.152.10.217) with Microsoft SMTP Server (version=TLS1_2,

 cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) id 15.20.1339.10; Fri, 23 Nov

 2018 01:50:42 +0000

Received: from DB7PR09MB2460.eurprd09.prod.outlook.com (10.152.10.58) by

 HE1EUR02FT033.mail.protection.outlook.com (10.152.10.152) with Microsoft SMTP

 Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) id

 15.20.1339.10 via Frontend Transport; Fri, 23 Nov 2018 01:50:42 +0000

Received: from DB7PR09MB2460.eurprd09.prod.outlook.com

 ([fe80::b111:d696:9a75:8ddf]) by DB7PR09MB2460.eurprd09.prod.outlook.com

 ([fe80::b111:d696:9a75:8ddf%2]) with mapi id 15.20.1361.017; Fri, 23 Nov 2018

 01:50:40 +0000

From: Milos J <*** Email address is removed for privacy ***>

To: "*** Email address is removed for privacy ***"

 <*** Email address is removed for privacy ***>

Subject: fzdggrger

Thread-Topic: fzdggrger

Thread-Index: AdSCzuxZo5i59wGHS+WipGb24wEIBw==

Date: Fri, 23 Nov 2018 01:50:40 +0000

Message-ID: <*** Email address is removed for privacy ***>

Accept-Language: en-US

Content-Language: en-US

X-MS-Has-Attach:

X-MS-TNEF-Correlator:

x-incomingtopheadermarker: OriginalChecksum:A5EB6574FCC2AF32026DA01B333DE8DFCF47DC7D78905D8C2182403ECEEEAD16;UpperCasedChecksum:622C8111C3A89CE77288568E7BAA1E5C3FE67FC7D7FAD16D1EF103DA7853FCBB;SizeAsReceived:6794;Count:43

x-tmn: [koW1SeHv77DBVNjq2IdYawD1SgLoqXld]

x-ms-publictraffictype: Email

x-microsoft-exchange-diagnostics: 1;HE1EUR02HT137;6:B9wdGfwzJQ0ee11b0HJvXofzYJlEflXYmBj0+9WLlAtQRY4G4PEPnEG8oXAu0uUig7dZmnxH2vaF9pPBVWNoS7PeQ/yq83bfIoszihz7tPs5+TpvYquJTA6Nl04bsHFs9DQVCSXpDbDpRv3PIV2aWuUlWi2SbdNmFXaSYCOVB8gRBRSB9PoVfknMkVddENSB059fqRhs7PmAhhY21HGypvoPwHcPsFOV1m259NVaZFJZ/kaaxPm+Gcb9JuEzYA7s9uneTddpylTHRHPZuEjetQX1x94Uwn5lKSEpw8VdSaUjIM5s1Zs/RysMfkAeP2xfdryC5BlzPPunLNsDE7QWbRd+aBlH6pyOsm6FFGnL+34=;5:W0xxHD5Ddd+lFGW39yj72T3cpJauLWCcj5X3OlhFoqahIGZrRuh0rk5PUw3QsymiUpe9LY+9heulKQzMmQS/ZwjRaZZjGSv+oRsWdSAF+XSPjeYxz/erRMHR9+T2ueL6lSLL+HtU184EetYi6ci7oNC848Im0hYdOgaZ8BMDJwc=;7:xbcKwO8XSOVpgb9HuN6kLVjBzjUmh6rCxD71r/xwgnCxjizE3tAr5g1/VY/nnMqQLu7LNgwMBfOqBhs5a0h9pr06/ksDtub1BDv+CXk9hmuJB3wZe8/NfGrx/oVtgjyrvlAlvZLgNH3j+fuNT9mOiA==

x-incomingheadercount: 43

x-eopattributedmessage: 0

x-ms-exchange-slblob-mailprops: 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

x-microsoft-antispam: BCL:0;PCL:0;RULEID:(2390098)(7020095)(201702061078)(5061506573)(5061507331)(1603103135)(2017031320274)(2017031324274)(2017031323274)(201702181274)(2017031322404)(1603101475)(1601125500)(1701031045);SRVR:HE1EUR02HT137;

x-ms-traffictypediagnostic: HE1EUR02HT137:

x-exchange-antispam-report-cfa-test: BCL:0;PCL:0;RULEID:(4566010)(82015058);SRVR:HE1EUR02HT137;BCL:0;PCL:0;RULEID:;SRVR:HE1EUR02HT137;

x-microsoft-antispam-message-info: SdkkVwkFgv9cDe51xxR8V+91tMmgcg14X1CNhOR4MZDwHtqqUj9tIFXLuzQbOfCF

Content-Type: multipart/alternative;

 boundary="_000_DB7PR09MB2460685058ED4F7FA05F0ED2BED40DB7PR09MB2460eurp_"

MIME-Version: 1.0

X-OriginatorOrg: hotmail.com

X-MS-Exchange-CrossTenant-RMS-PersistedConsumerOrg: 54485d23-c432-40fe-8436-6091d627118c

X-MS-Exchange-CrossTenant-Network-Message-Id: 75178d61-94a6-422a-2b28-08d650e612aa

X-MS-Exchange-CrossTenant-rms-persistedconsumerorg: 54485d23-c432-40fe-8436-6091d627118c

X-MS-Exchange-CrossTenant-originalarrivaltime: 23 Nov 2018 01:50:40.4408

 (UTC)

X-MS-Exchange-CrossTenant-fromentityheader: Internet

X-MS-Exchange-CrossTenant-id: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa

X-MS-Exchange-Transport-CrossTenantHeadersStamped: HE1EUR02HT137

Diagnostic information for administrators:

Generating server: HE1EUR02HT137.mail.protection.outlook.com

*** Email address is removed for privacy ***
VI1EUR04FT013.mail.protection.outlook.com
Remote Server returned '550 5.5.0 Requested action not taken: mailbox unavailable.'

Original message headers:

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=hotmail.com;

 s=selector1;

 h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;

 bh=SouF66+KUAyGMJoSCoE5nxJZmiswjoBLVal8/5qNjiQ=;

 b=VFPjU2FfnWQNL5b1MP2RuNkLjsaHkuIsa/cV4sl97I6DQhUzXiCfu9gFGDmX2nyi+2GBjLjNY29D5MVI7WKKId1c/+NjVMio39YZZu36FxCY7UPyq6gTV0jjGQIu3rjnQyd9vSqDMWtJa4h9wMsIN6PuXRAgKS+ITGDZSH1YcLNYn0stIEfdHiJH31coieUNxFFSz0gAc+X+TrVW0hNsBXN1/F9DOijCSW/hvS0Pv1kkrBtjRumdRh2yeJdz89d8QZ71m4oK4Zh3YAVYHsBOcdAEKzUXq4zibmulS3LEJJIXTzZphUzy4SXZR1zu6vrWE97it7Iny3U0+ncmSU718w==

Received: from HE1EUR02FT033.eop-EUR02.prod.protection.outlook.com

 (10.152.10.58) by HE1EUR02HT137.eop-EUR02.prod.protection.outlook.com

 (10.152.10.217) with Microsoft SMTP Server (version=TLS1_2,

 cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) id 15.20.1339.10; Fri, 23 Nov

 2018 01:50:42 +0000

Received: from DB7PR09MB2460.eurprd09.prod.outlook.com (10.152.10.58) by

 HE1EUR02FT033.mail.protection.outlook.com (10.152.10.152) with Microsoft SMTP

 Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) id

 15.20.1339.10 via Frontend Transport; Fri, 23 Nov 2018 01:50:42 +0000

Received: from DB7PR09MB2460.eurprd09.prod.outlook.com

 ([fe80::b111:d696:9a75:8ddf]) by DB7PR09MB2460.eurprd09.prod.outlook.com

 ([fe80::b111:d696:9a75:8ddf%2]) with mapi id 15.20.1361.017; Fri, 23 Nov 2018

 01:50:40 +0000

From: Milos J <*** Email address is removed for privacy ***>

To: "*** Email address is removed for privacy ***"

 <*** Email address is removed for privacy ***>

Subject: fzdggrger

Thread-Topic: fzdggrger

Thread-Index: AdSCzuxZo5i59wGHS+WipGb24wEIBw==

Date: Fri, 23 Nov 2018 01:50:40 +0000

Message-ID: <*** Email address is removed for privacy ***>

Accept-Language: en-US

Content-Language: en-US

X-MS-Has-Attach:

X-MS-TNEF-Correlator:

x-incomingtopheadermarker: OriginalChecksum:A5EB6574FCC2AF32026DA01B333DE8DFCF47DC7D78905D8C2182403ECEEEAD16;UpperCasedChecksum:622C8111C3A89CE77288568E7BAA1E5C3FE67FC7D7FAD16D1EF103DA7853FCBB;SizeAsReceived:6794;Count:43

x-tmn: [koW1SeHv77DBVNjq2IdYawD1SgLoqXld]

x-ms-publictraffictype: Email

x-microsoft-exchange-diagnostics: 1;HE1EUR02HT137;6:B9wdGfwzJQ0ee11b0HJvXofzYJlEflXYmBj0+9WLlAtQRY4G4PEPnEG8oXAu0uUig7dZmnxH2vaF9pPBVWNoS7PeQ/yq83bfIoszihz7tPs5+TpvYquJTA6Nl04bsHFs9DQVCSXpDbDpRv3PIV2aWuUlWi2SbdNmFXaSYCOVB8gRBRSB9PoVfknMkVddENSB059fqRhs7PmAhhY21HGypvoPwHcPsFOV1m259NVaZFJZ/kaaxPm+Gcb9JuEzYA7s9uneTddpylTHRHPZuEjetQX1x94Uwn5lKSEpw8VdSaUjIM5s1Zs/RysMfkAeP2xfdryC5BlzPPunLNsDE7QWbRd+aBlH6pyOsm6FFGnL+34=;5:W0xxHD5Ddd+lFGW39yj72T3cpJauLWCcj5X3OlhFoqahIGZrRuh0rk5PUw3QsymiUpe9LY+9heulKQzMmQS/ZwjRaZZjGSv+oRsWdSAF+XSPjeYxz/erRMHR9+T2ueL6lSLL+HtU184EetYi6ci7oNC848Im0hYdOgaZ8BMDJwc=;7:xbcKwO8XSOVpgb9HuN6kLVjBzjUmh6rCxD71r/xwgnCxjizE3tAr5g1/VY/nnMqQLu7LNgwMBfOqBhs5a0h9pr06/ksDtub1BDv+CXk9hmuJB3wZe8/NfGrx/oVtgjyrvlAlvZLgNH3j+fuNT9mOiA==

x-incomingheadercount: 43

x-eopattributedmessage: 0

x-ms-exchange-slblob-mailprops: 9B5j4vFS8CGq+DadYz21jjMlPR/DyylmGKyVJ4+TW9XfOgo9khV6BW0tRz95ZY8W6vBuLXrg3ldeJwCzdZ7osd6fN14hlqISv+ZiyeSpQoU7QC84/zb9g4KytVkwYqVKTg72shSXwCTUTAmae/tGuhDRkCxwdJ6mUVY9cu6zXrT8FgVFL1ItzueuOmwIw2+D4YQm3JPS8id7IpJKkKjl/UY19ewVB1bvHk4COYNwaZAzWNK22agQyd549aU9lrXfN/74sP4JFdxxuvBYHrr6F1cSGwWpfqCC4kn/uvHMb2mY7JHhHFkJ8VNFn5ot3ztZDEk+joBpMj7tTHU3xtXZgj6AIj7JSQ+OV0HxcxkuQOXydYaYxePrmxbw4hUBQAR2t5VpexwA/VutUvxiZ+FQQQG+29n4G5Slhm3qUlNYMcmMEP97O0NgDbGAk7yUFiFDGJG3StUtSMwN0KAt5agHWZ1qf60t/Xt8eap2a5B5gVcvZ2F5N0rCVtXxTRt5UQVK2iS7yAP0/19gj0ooKLjeXdT9rPFTH5MbpG3YU10OgyyLnj+ozDaTh/LxbV/PdfyRt9LRUgRCEp7vjH+N3gzgOZX9GG0AP6wZBmU9Px2GjQ58Fzuw8CTcWrJWpZJlOKs1cqKrMvlZibQ=

x-microsoft-antispam: BCL:0;PCL:0;RULEID:(2390098)(7020095)(201702061078)(5061506573)(5061507331)(1603103135)(2017031320274)(2017031324274)(2017031323274)(201702181274)(2017031322404)(1603101475)(1601125500)(1701031045);SRVR:HE1EUR02HT137;

x-ms-traffictypediagnostic: HE1EUR02HT137:

x-exchange-antispam-report-cfa-test: BCL:0;PCL:0;RULEID:(4566010)(82015058);SRVR:HE1EUR02HT137;BCL:0;PCL:0;RULEID:;SRVR:HE1EUR02HT137;

x-microsoft-antispam-message-info: SdkkVwkFgv9cDe51xxR8V+91tMmgcg14X1CNhOR4MZDwHtqqUj9tIFXLuzQbOfCF

Content-Type: multipart/alternative;

 boundary="_000_DB7PR09MB2460685058ED4F7FA05F0ED2BED40DB7PR09MB2460eurp_"

MIME-Version: 1.0

X-OriginatorOrg: hotmail.com

X-MS-Exchange-CrossTenant-RMS-PersistedConsumerOrg: 54485d23-c432-40fe-8436-6091d627118c

X-MS-Exchange-CrossTenant-Network-Message-Id: 75178d61-94a6-422a-2b28-08d650e612aa

X-MS-Exchange-CrossTenant-rms-persistedconsumerorg: 54485d23-c432-40fe-8436-6091d627118c

X-MS-Exchange-CrossTenant-originalarrivaltime: 23 Nov 2018 01:50:40.4408

 (UTC)

X-MS-Exchange-CrossTenant-fromentityheader: Internet

X-MS-Exchange-CrossTenant-id: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa

X-MS-Exchange-Transport-CrossTenantHeadersStamped: HE1EUR02HT137

This tells us it can't find the mailbox:
>> Remote Server returned '550 5.5.0 Requested action not taken: mailbox unavailable.'

And this tells us why (fixed so the forum software doesn't delete it):
>>
To: "outlook_biguglynumber@"
<outlook_biguglynumber@>
>>>
The issue is that it is a non-routable address, assigned to accounts that were created with 3rd party addresses - domains not owned by Microsoft. If you want to send mail, you'll need to add an outlook.com alias to the account or add the 3rd party address as a connected account.

(The interface I used to view your response duplicated the address - when i looked at it here in the 'normal' Answers site, it's not duplicated.)

Thanks Diane

It is interesting that problematic mail is added Window mail and working perfectly in both ways.

Only problem is that Windows mail is not removing mails from domain and domain administrators sometimes stop receiving mails due to memory shortage allocated for mail.  

Third party mail is 15 years old and I have many connection with this mail.

I can't fix the problem I am am thinking to cancel Office and go back to free Yahoo mail and free WPS office application. It is disappointing but  with new Office you have to be expert for home use! 

I use standalone Office for 15 years and I didn't have single problem and din't cost me much as now. Now with Exchange is slow and lot of trouble.

Thanks for your effort and big buuuuu for Microsoft.

Should I ask to return money paid for subscription?

Regards

J Milos

>>
It is interesting that problematic mail is added Window mail and working perfectly in both ways.
>>
Is the account added to the mail program as an Outlook.com account?

>>
In Outlook 365 I have added Hotmail account and old POP account with @mailme.ae extension. Hotmail is working fine but mailme account can't receive mails. Mailme.ae worked well for some time and after was renamed on Microsoft Exchange receiving mails creating error.
>>
This is in Outlook installed on your desktop? What do mean by "Mailme.ae worked well for some time and after was renamed on Microsoft Exchange receiving mails creating error." ?

In Outlook desktop, you need to add the account using the mailme.ae servers. If you have an outlook.com alias set as primary on the account, you could send from 'outlook.com on behalf of mailme'.