Outlook.com only showing recent emails

Hi Daniel,

Thank you for writing to us.

I understand you want to limit the numbers of emails on your IPhone and Tablet.

For better understanding of the issue, I want to know:

1) Since how long are you facing this issue with outlook.com?

2) What is the model number of your tablet?

3) How do you access outlook.com on your IPhone? Is it through the native app or through the outlook mail app? 

4) Did you set any rules on outlook.com? 

Do reply to us with the required information so that we can help you further. 

I'm not so concerned about the number of emails on my Iphone and Tablet, it's more just ensuring I have access to all my emails on Outlook.com. 

1) Since how long are you facing this issue with outlook.com? 

It has been an issue for a few weeks now, I don't know the exact date it happened.

2) What is the model number of your tablet?

The tablet is a Samsung Galaxy Tab 4.

3) How do you access outlook.com on your IPhone? Is it through the native app or through the outlook mail app? 

I'm not sure what the difference is, however I use the standard email app that comes with the Iphone.

4) Did you set any rules on outlook.com? 

No I don't have any rules set.

I've just realised that when I search on Outlook.com (on the computer), I can find all my historical sent items however it does not show up any items that should be in my Inbox. It searches the 12 items in my inbox when there should be hundred (and no I haven't deleted them all).

Hope this helps. 

Thanks

I haven't had a response to this as of yet.

Is anyone able to assist?

Hi Daniel,

Sorry for the delayed response.

As you are using outlook.com on multiple devices, hence there is a possibility that one or other device is causing issues with emails in inbox of your outlook account.

To test the issue, try to remove outlook account from all your devices.

Using Internet Explorer, login to https://mail.live.com and check if the issue still persists.

You may also refer to the article given below and check if that helps.

Restore deleted email messages in Outlook.com

http://windows.microsoft.com/en-US/windows/outlook/recover-deleted-messages

Do get back to us with the outcome of the issue.

Hi,

Thanks for your reply. 

I have disabled both accounts on my tablet and phone and the problem still persists.

I've tried recovering deleted messages but it only recovers recently deleted items.

Before I disable the accounts on my phone and tablet I could search for more emails on my phone than on Outlook.Com. 

Im missing hundreds of emails some of which are quite important.

Surely this isn't the first time this hapenned? 

Hi,

Sorry for the delay in response.

I have sent you a private message, please log on to check and provide us the details in the private message itself.

You can view the private message section by

(1) Clicking the red link above your post

or

(2)  Clicking on link.

Thank you.

Hi Daniel,

Sorry for the delay in response.

To assist you further I have sent you a private message, please log on to check and provide us the details in the private message itself.

You can view the private message section by

(1) Clicking the red link above your post

or

(2)  Clicking on link.

Thank you.