Outlook.com folders no longer sorting alphabetically

before Outlook.com was upgraded earlier this year to allow special characters in the names of custom folders, all such folders were automatically sorted alphabetically in the Folders pane. now, however, whenever I create a new customer folder, regardless of which other folder I create it in, it is simply added - and permanently remains - below all the other (already existing) folders where it is created. for instance...

BEFORE

if I had a custom folder named Finances and created two folders inside it named Savings and Entertainment, regardless of the order in which I created those two latter folders, the layout in the Folders pane would default to (and be unchangeable from) this:

Finances

├ Entertainment

└ Savings

NOW

if I have a custom folder named Finances and create two folders inside it named Savings and Entertainment, unless I create them in alphabetical order, the layout in the Folders pane will default to (and be unchangeable from) this:

Finances

├ Savings

└ Entertainment

if there is any way to change this, I am not seeing it - and I have poured through every option and setting in the Outlook web app that I can find.

thanks in advance for any info/assistance.

Answer
Answer

I assume you are talking about Outlook Mail accessed via a web-browser.

Logout and login again - I think it makes subfolders sorted - at far as I recall.

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Last updated July 17, 2024 Views 2,745 Applies to: