outlook.com cannot sign in to my att mail server

outlook.com will not sign to my att pop mail server.  Keeps telling me to check my password and user name, but they are correct...so how do I get outlook.com to get my email from att.  It set up my website mail account just fine.
 

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Last updated July 16, 2019 Views 2,142 Applies to:

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Hi,

 

Thank you for posting your issue in Microsoft Community.

 

We understand your concern about not being able to sign in to your email account and we will assist you. Just to verify does the issue persists when you access your account in a different computer?

 

For reference, you can click the link provided for information of account configuration in Outlook.com:

 

Set up your Gmail, Yahoo! Plus, or Microsoft email accounts in Outlook.com

 

Kindly let us know the results. Your cooperation and understanding is highly appreciated.

 

Thanks!

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Having same problem with yahoo bizmail account.  This account has worked fine until 7/23.  Since that time, I have been receiving the 'check user ID and PW' Even attempted removing and re-adding yahoo account.  I have no issues access the yahoo bizmail account from any other service (phone, outlook on PC etc.)

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I can log in to my account from any device using the user and password.  Outlook.com said it could not however.  I finally tried unchecking the box for ssl authentication and that worked after several tries checking and unchecking the boxes for both inbound and outbound.  It seems to be working fine now but if you look at the account in your accounts it says: This account cannot currently receive email. Click Details for more info.  But it is receiving mail and sending mail.  So, there you go.  Outlook.com has a problem with the account set up system.  I never was able to set up my gmail account to send / receive so just forwarded it to raholder.

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This is not a problem with the account configuration. I had my AT&T yahoo accounts configured and were working fine until yesterday outlook.com couldn't retrieve messages. I used to have all my email accounts sync with my outlook.com account and just accessed that account using email on my Windows Phone 7 and outlook 2013 on my PC. I tried deleting and re-adding the account without success. I set up a new access to the AT&T yahoo account in the phone and outlook 2013 and they set up fine. I suspect the problem is that Microsoft is eliminating the ability to link outlook.com accounts. (I believe this was to occur this week).

Possibly the AT&T yahoo email is based on outlook.com which is preventing adding the account and I guess the fix to the problem is to forward the email from the AT&T account to the outlook account like you would have to do with two outlook accounts.

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Dean:

I have been having the same problem for 2 days now, but I am a little confused about what you are saying.  It sounds like you are saying that we just can't add an account to outlook.com any longer and have it take the mail from its server.  Is that right? Do you think the problem could be at the ATT/Yahoo end? They have been revamping their email lately.

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That is exactly what I am saying. Outlook.com can no longer access the POP3 server. Last week on the windows weekly podcast I heard that they were ending linked accounts in outlook.com, but after looking into this, I found it only applied to linking Microsoft accounts, so I didn't think anything would be affected. I am not sure what is causing the problem, but I suspect it is a combination of the two. I believe Yahoo has eliminated their classic email and Microsoft ending linked accounts is the cause of the problem. One way you can almost restore the same service is to forward the yahoo account to the Microsoft account and set up an alias in your Microsoft account with your yahoo email address (this is the gist of what Microsoft tells you to do for the previous linked accounts). I haven't tried doing this yet, because I like the way it worked before and I am hoping they will fix the problem. In the meantime I added my yahoo account to mail on the bing bar and added my yahoo account to my phone and Outlook 2013, so the only real functionality I lost was my yahoo account in Outlook.com. Just out of curiosity, do you have an old email account that you use for free? My email account is over 10 yrs old and left AT&T DSL a little over a year ago.

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Dean:
Thanks for explaining your thinking. I am going to adopt your wait and see attitude because I too like the way it used to work. I'm not sure how to answer your question, so I'll just say that AT&T provides my DSL Internet service and an AT&T/Yahoo email account is part of the package. Why do you suppose people from Microsoft are not more active in this thread? I mean, it was started on the 25th and today is the 28th. I'll close by adding that in the week or so leading up to this complete stoppage, Outlook.com would intermittently fail to retrieve my mail for a few hours and then fix itself. 
Greg 

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Hi Greg Dolecki,DEAN MMANLEY,RobertHolderSX and DwnSth,

 

From what I understand, all of you are having issues with your POP accounts added to your Outlook.com account. I can see as well that other than accessing your Outlook.com accounts through the web-based Outlook.com, most of you are accessing it on different devices and email clients as well. Allow me to assist you on this issue.

 

For us to investigate and have a better view of the exact error message you are receiving on your end with regard to your POP accounts, please provide us a screenshot of it. To create one, just follow the steps from these articles:

 

Take a screen shot - Windows XP

 

Take a screen shot - Windows 7

 

Use Snipping Tool to capture screen shots

 

Take a screen shot (print your screen) Windows 8

 

It would also be best to contact your email providers to know if there are any issues on their end and to verify the proper configuration settings.

 

If you have any questions and clarifications, please let us know.

 

Thank you.

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*** Moved screenshot's URLs to Private Message for privacy ***

 

Please click the notification that states "You have a private reply to this message. Click here to read it on our secure private message section" or by clicking the "Private Messages" tab above your first post.  Please note here that you have replied to my private message. Make sure that you are signed in to the Microsoft Community so that you can see it.

Regards,

 

Leah V.

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Hello Greg,

 

Thank you for providing us additional information regarding your concern. As initial troubleshooting, if you have an email client like Windows Live Mail, you may try to configure your account to verify if you will encounter the same issue. Visit this article on how to do this.

 

If in case the issue still persists, please provide us the affected account in question along with the POP account. For security reasons, you need to login to this forum and provide the needed information in the private message I've started. 

 

We look forward to hearing from you.

 

Thank you,
Ken – Senior Support Specialist
Outlook.com Support Escalations Team

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