Outlook--Your session has expired

Hi,

There are several reasons why you received the session expired message, one is if your system's time and date is not set properly. To isolate your concern, we'd like to ask the following:

• Have you made any changes on your device prior to your concern?
• Have you tried using a different browser? If yes, did you encounter the same issue?

Meanwhile, ensure that the time and date is set properly on your device. Also if you're using Internet Explorer, clear your browsing history and cache and check if the issue persists. To do this, follow the steps provided on this link.

We'll appreciate if you can send us an update.

Darwin,

1) I've had the issue for several months, perhaps most of 2017. So, many changes/updates have occurred. It would be hard to isolate the appropriate factor.

2) Typically I use Google Chrome and while I have used a few other browsers, I don't use them frequently enough to see if the issue occurs with them. I'm comfortable with Chrome and every time I export 'my favorites' (hundreds of them) to a different browser--they arrive all jumbled up and out of any semblance of order. It is such a mess, I find it easier to stay with Chrome.

3) The date and time are correct--and don't they always update themselves when connected to the internet?

Thanks,

Richard

We appreciate the information that you've provided. Our next step is to sign in to your Outlook.com account using a different device and check if you encounter the same error. This will help us identify if the issue is account or browser related.

If the issue is only happening to a specific device, try clearing your browser's cookies and cache. You may refer to your support site on how clear your browser's data.

Let us know if you encounter any challenges along the process.

In this case, we'll need to further isolate your concern. To do this, we suggest that you change your password to eliminate any issues related to account security. You can follow the steps provided on this link on how to change your Outlook.com account password.

Let us know should you need further assistance.

Have you ever considered using an email client instead of a browser to access your email?

There are several reasons to use an email client:

1. copies of the emails are stored on your computer  This makes it possible to make backups.
2. the emails are only download once  An email does not have to be download every time you want to view the email.
3. emails are composed offline  There is no session to time out.

There are several email programs.

Thunderbird and eM Client are two possibilities.