Outlook sign in problem

Hi,

I understand that you're unable to sign-in to your Outlook.com email account . I can imagine how inconvenient this must be on your end. Don't worry, let me assist you.

Have you tried recovering your account or clicking the forgot password link to direct you to recover your password?  

Hi Bob,

Thanks for your reply. I have already tried that numerous times to no avail! Super frustrating!

Stephanie

Thank you for letting me know. If you already did the suggested steps above, have you tried the recovery form? If you haven't I suggest doing so. If you are going to fill-up the recovery form, I would suggest the following:

• Try to remember as much information as you can. The more accurate the information that you provide, the more chances of recovering your account.
• Try to remember the emails that you sent to your friends, relatives, or colleagues. If possible you can ask a copy of your emails from them.
• If you have other accounts like X-box, Skype, or any subscription that can help you recover your account, you can include them, as long as you provide accurate information.

If you need more information and tips to recover your account, you can check this Microsoft article. Filling up the recovery form doesn't have a limit, you can try twice a day until you succeed. However, if you feel that you are not making any progress, it's up to you to make a new Microsoft account. 

Let us know if you have other concerns. 

Bob

We are glad that your concern was solved. In the future, if you have other Office apps concern, please don't hesitate to post back to the Community Forum.

Keep safe.

Regards,

Bob