Hello,
The fundamental questions are:
- How do you change passwords in 2016 Microsoft Office Professional Plus, as there are potentially three places in profile, control panel, and repair?
- What is the purpose of multiple profiles?...advantages and disadvantages
- If you have multiple profiles, each with a separate email account, do all the emails show up in Outlook if you are only using one profile?
- I believe the simplest solution is to delete my email accounts within Outlook and then change the passwords at the Web.com and then add in the email accounts within Outlook (if I do this, will I lose my history, addresses…and so on)
Background
I have three web domains at Web.com and email addresses attached to each (I will call the email accounts “1,” “2,” and “3.”
- I use “2016 Microsoft Office Professional Plus”
- I changed passwords on all three accounts at Web.com
- I tried using the traditional way of changing passwords: File > Account Settings > Change, but this did not work as you get a different dialogue box
- I attempted to use File > Account Settings > Repair and force change the password and was able to do so on one of the email accounts (number 1), but not on either 2 or 3
Problem 2 - Issues
- Outlook is still using the old passwords for (even though they are changed at Web.com)
- The email to and from the above two email accounts still works, but number 2 has lost its history of sent and received
- If I log into Web.com webmail, neither email account 2 or 3 has any mail (even though my Outlook shows normal for 2 and no history for 3
- Number 1 email account (new password changed in repair) works in webmail and shows all current to and sent emails
Manage Profiles
- I tried changing the passwords through “Manage Profiles” and it does not work
File > Account Settings > Manage Profiles > Email Accounts
This is different from the 2010 way of going: File > Account Settings
- When I tried going back to reenter the old passwords for email accounts 2 and 3, Web.com does not accept them as they do not match the new password criteria
Control Panel
Changing passwords at Control panel >mail seems to be the same as,
File > Account Settings > Manage Profiles > Email Accounts (neither worked)
Summary
- Outlook is using the old passwords, even though the passwords were changed at Web.com
- Email still functions normally
- I am not sure how to change the email passwords in Outlook to get them to match what is at Web.com
- It may be best to delete the email accounts within Outlook and then redo them
Thanks,
Coleman 90