Hello! CMH227799
Thank you for posting in Microsoft Community
it seems to me that you're experiencing issues with your Outlook emails on your iPhone. It sounds like the "other" folder you're seeing is the Clutter folder, which is designed to help you focus on important emails by moving less important emails to a separate folder.
Allow me to ask:
Is this happening with other devices, browsers, and networks?
Is there any error message? Please provide us a screenshot for us to better understand the issue.
Have you tried signing in and signing out?
May I know how do you access your emails? is it through Outlook.com (web)? Outlook application (included in Microsoft 365 subscription)? New Outlook for Windows? Classic Outlook for Windows (Windows Mail app)? Outlook application for mobiles?
Have you tried adding your email account in the Outlook app for iOS?
To resolve this issue, you can try disabling the Clutter feature in your Outlook account settings. Here's how:
1. Sign in to your Outlook account on a computer.
2. Click on the gear icon in the top right corner and select "View all Outlook settings."
3. Click on "Mail" and then "Automatic processing."
4. Under "Clutter," toggle the switch to turn it off.
5. Click "Save" to apply the changes.
Once you've disabled Clutter, your emails should no longer be moved to the "other" folder. If you're still missing emails, you can try refreshing your inbox or logging out and back in to your account on your iPhone.
I hope this helps! Let me know if you have any other questions.
Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.
We look forward to hearing from you.
Thank you,
Vince
