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Outlook New Experience update - network save location bug

My default save location when saving documents from Word/Excel/Outlook is on network folder via folder redirection for Documents and Desktop. When i switch to new experience interface and try to save email attachment from Outlook it's trying to open the shared folder via port 80 instead SMB file share which cause an pop up display Connecting: Trying to connect to: \\fileserver\share...

Microsoft® Outlook® for Microsoft 365 MSO (Version 2206 Build 16.0.15330.20260) 64-bit

If I manually change the default save location to point on some local folder and then navigate to the file share via "save as" dialog it browse the shared folders normally and open the network shares normally. Also if i disable the new experience switch and return to the old interface of outlook it works ok. This problem is observed only in the New experience interface for all Office products (word/excel/outlook) when the default save location is pointing to the network share.

For Word and Excel there's option for default save location

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We have dozen or so computers running version 2208 and still having same issue.

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Thanks for the tip on WebClient!

After looking into the WebClient service (i.e. WebDAV), here are the two workarounds that worked for us (see below). We wanted to avoid disabling the service outright.

Workaround #1

Block WebDAV/WebClient Traffic to your local SMB/file server from each client PC.

Assumes you don't have HTTP/s services running on your local SMB/file server.

#PowerShell

$SMBServerIPs = @('192.168.111.111','1111:1111:1111:0000:0000:0567:5673:1111')

New-NetFirewallRule -DisplayName "Block Outbound WebDAV (WebClient) Traffic to SMB File Server" `

-Group "!!Troubleshooting (IT Dept)" `

-Direction Outbound `

-Protocol TCP `

-RemotePort 80,443 `

-Action Block `

-RemoteAddress $SMBServerIPs

Workaround #2

Disable WebDAV/WebClient Traffic for Websites (that might be) running Sharepoint or Office Web Server.

Potential issues with MS365 services(???).

Set HKLM\SYSTEM\CurrentControlSet\Services\WebClient\Parameters\AcceptOfficeAndTahoeServers to 0 (Default is 1) (https://docs.microsoft.com/en-us/iis/publish/using-webdav/using-the-webdav-redirector)

Hope this helps someone else.

D

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Workaround Solution #1 worked for standard SMB file shares but did not seem to fix for DFS Shares.

Thanks for the Workaround

Does anyone have a workaround for DFS ?

Thanks

JD

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We use DFS for our home directories. None of the other suggested changes would save us.

We changed the office default save location to point to the mapped home drive letter (H:\ in our case) instead of the UNC path for their home directory. For whatever reason this made it work. This path can be set through settings GUI for Word and Excel but must set in the registry for Outlook.

For this to help, you'll need to have their home folder mapped to a drive letter in ADUC or through a login script.

It feels like MS did something that changes the way URLs / UNC paths are handled and it tries to connect to the web ports on the file server then times out. Using a drive letter/path bypasses this new "feature".

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Hi all,

Office has implemented some changes that should help with the network save location issues. The change was implemented in build 15617.10000. This build has just recently made it to Beta and Current Channel Preview. If you could test with either of those channels, please see if those help resolve the issues. The production build is expected to Current Channel ~9/26/22.

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Do you have any details on this particular defect and where it is reported ? Multiple customers have reported and would like to track when it will be officially resolved and in which build ?

Thanks

JD

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JD,

The change addresses a hang when browsing a network folder via a UNC path as the default save directory. Clicking Browse in the Backstage, the save location can hang for a long time on a "Connecting to server" modal dialog. This is my own summary as I understand the bug.

The fix is already available for testing in Beta and Current Channel Preview channels in builds 15617.10000 and higher. It will get to production ~9/26/22 in Version 2209 which you can monitor from Update History, Update history for Microsoft 365 Apps (listed by date) - Office release notes | Microsoft Docs. The fix backports to other channels including SAC will start about a month after getting to Current Channel and validate its working well.

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According this link: https://docs.microsoft.com/en-us/officeupdates/beta-channel

This issue is fixed in Version 2209 (Build 15619.20000)

Office Suite

  • We fixed an issue where when trying to save Office files or Outlook attachments to network shared path, a status message would appear and remain on screen for several minutes.

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I still have users on v2209 build 15629.20156 having the issue.

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I checked the bug and there was a regression that caused a crash in some situations. The fix has been pulled for Version 2209. It is being actively worked on but there is no new ETA for the fix yet.

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Last updated May 17, 2024 Views 9,966 Applies to: