Outlook mobile app on Android not receiving emails after last Android update

Hi,

We have noticed that the post has been idle for quite some time now. We want to check on things and confirm if you are still encountering the same concern. If yes, as you mentioned the issue occurs after the last Android Update, where you also be able to check and install the latest Outlook Update for your Android device? If so and the problem persists, how about uninstalling and reinstalling the Outlook app, is there any improvement?
 
To notify us and have us get back to you, simply reply to this post.

Hi,

We have noticed that the post has been idle for quite some time now. We want to check on things and confirm if you are still encountering the same concern. If yes, as you mentioned the issue occurs after the last Android Update, where you also be able to check and install the latest Outlook Update for your Android device? If so and the problem persists, how about uninstalling and reinstalling the Outlook app, is there any improvement?
 
To notify us and have us get back to you, simply reply to this post.

Friday, November 8, 2019

8:45 p.m. EST

Updating and reinstalling has corrected the problem.  Thank you for your help!

Now, I have another problem.  My Outlook Email and Calendar sync to my phone, but my Outlook Contacts aren't syncing.  I can't figure out what to do.

Thank you for your continue assistance.

Jimmy Gentry

Thanks for the update, Jimmy. We're glad that the main concern was already resolved. 

In line with your other query, have you tried following the troubleshooting steps below to solve this matter? 

• In the Outlook app, go to Settings  > Tap the account that is not syncing > Tap Reset Account. Check to see if your account is syncing.

Still not working? Delete and re-add your email account:

• From Settings, tap the account that is not syncing > tap Delete Account > Delete From This Device.
• Then re-add your email account in Outlook for Android.

Note: If you're prompted to set up your email as an IMAP account, your email provider may not be able to sync the calendar and contacts. Contact them or your administrator for help. If you're asked to enter server settings, you need to get server settings from your provider.

If so and the issue persists, we suggest that you contact our In-App Support for additional recommendations to get your contacts well synchronized in your Outlook application. To get in touch with them, please follow the steps provided in this article. 

Please reply to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.

thank you! I've been without access to outlook for a week untiul I found this!

it worked!

Phil